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Program Support Officer

Req ID: 5608
Location: Iraq
# of Openings: 1
FT/PT: Full time
Employment Type: Regular
Salary Schedule:
Job Notes:


Transform the lives of the most marginalized and vulnerable communities and be at the forefront of social change.

About YOU:  You have a personal commitment and interest in human rights work, relevant professional background, an ability to communicate effectively including very strong writing skills, enthusiasm and a strong work ethic, an ability to collaborate and form a supportive working environment with a diverse team, and are adaptable and flexible with regards to a changing work environment.

About Heartland Alliance International: Heartland Alliance International’s (HAI) mission is to secure the rights and well-being of marginalized people and communities. HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change.  In Iraq, HAI provides holistic services focusing on psychosocial support, legal aid, violence prevention, livelihoods strengthening, and social cohesion to diverse vulnerable populations.

Summary: The Program Support Officer will support the effective implementation of Heartland Alliance International’s (HAI) programs in Iraq, by overseeing aspects of program implementation with project staff with a particular focus on project reporting; liaising and working closely with the project managers, M&E team,; program development; and working with deputy country director to ensure sustainability of programs in country.  

Essential Duties and Responsibilities:

This is not an exhaustive list of duties. The need for flexibility is required as staff are expected to carry out any other related duties that are within their skills and capabilities whenever reasonably instructed.

General Management, Financial Management, and Administration:

  • Supports programs department and contributes to the production of timely and accurate reports;

  • In coordination with the deputy country director, provides supervision and assistance to program staff, potentially including technical assistance in specific sectors in which the candidate has experience;

  • Maintain project documentation on shared drives and ensure information is organized and up to date.

  • Other duties as assigned by the country director and thedeputy country director

  • Attend the program events and working in close collaborations with the program team to provide event reports.

Grant and Sub award Management

  • Provides guidance and training to , HAI-Iraq sub-grantees on programmatic documentation and reporting, overall program requirements, and M&E systems and procedures;

  • In coordination with HAI project managers and M&E team, asses capacity of partners and provide training and coaching to increase the capacity in project implementation and financial management;

  • In coordination with HAI project managers, M&E team, grant officer and deputy country director, conduct monitoring visits to partner operations to ensure adherence to subaward policies and procedures.

  • Work closely with field office and program teams to ensure that activities are implemented in line with donor requirements.

  • Provide capacity building training to the local partners on reporting, monitoring and project tools at the beginning of each project.

Program Management, Development, and Monitoring and Evaluation:

  • Under the supervision of the deputy country director, interacts with project managers and staff to ensure effective and quality program implementation according to the proposed project activity work plans.

  • In coordination with country cirector and senior program officer, supports program development efforts, including:

    • Contributing to project design

    • Drafting sections of proposals and annexes

    • Together with the senior program officer and deputy country director, assist in preparing materials for meetings with existing and potential donors; Meeting with LNGO and government partners to identify opportunities for collaboration.

  • Initiate communication material to be including in reporting, posted on social media websites, in coordination with the program managers and HQ.

  • Lead the process of drafting, reviewing and submitting monthly, quarterly, and annual donor reports, in coordination with the project managers and the deputy country director.

  • Ensure compliance with all relevant standards and associated reporting across all projects; this includes ensuring conformity with relevant donor requirements, HAI internal regulations, and development of best practice standards, including grant and sub-grant reporting;

  • Represents HAI at National/Field level Working Groups and Task Force Meetings as assigned;

  • Conducts regular field-visits to HAI implementing programs.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience: A Bachelor’s degree or higher in relevant field. 3 years’ experience. Experience must include:

    • HAI thematic priorities either access to justice, mental health, protection and/or GBV programming.

    • Project management, including financial and personnel management (may include interns and volunteers); project design experience preferred,

    • Experience working with NGOs, the UN, USAID or other U.S.-government agencies;

    • Experience working with and developing the capacity of local CBOs/NGOs preferred;

  • Language Skills:  Must have written and spoken fluency in English; Arabic and Kurdish are a plus; must be able to effectively communicate with non-native English speakers, and with remote team members via a variety of technologies such as Skype.

  • Computer Skills:Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able and willing to live in Iraq (Sulaymaniah or Erbil) with regular travel around the Kurdistan Region and possible travel to other countries in the MENA region;

  • While performing the duties of this job, the employee is regularly required to talk or hear.

  • While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.

  • While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

  • The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work full-time (8 hours a day, ending as lateas 7 pm to overlap with working hours in Chicago) as well as extended hours when needed (nights, weekends);

  • Must be able to travel independently and in compliance with organization security policies and procedures to carry out field assessments, to identify potential partner organizations, to determine beneficiary needs and to develop program proposals and budgets for funding;

To Apply: Please submit a cover letter (1 page maximum) explaining your interest and how your experience meets the qualifications required, plus a CV. Incomplete applications will not be considered. Only shortlisted candidates will be contacted. If you do not hear back from us within 2 weeks, please consider your application unsuccessful.


Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.

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