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Clinical Manager, READI Chicago

Req ID: 6815
Location: Chicago - Loop
# of Openings: 1
FT/PT: Full time
Employment Type: Regular
Salary Schedule: 7
Job Notes:


Heartland Alliance for Human Needs & Human Rights is a global anti-poverty and human rights organization that has been tackling society’s toughest challenges since 1888. Today, we serve the most marginalized people in society, including immigrants and refugees, people experiencing homelessness, and survivors of violence and torture. We believe that society is better for everyone when all of us can participate, prosper, and reach our full potential.

Heartland Alliance coordinates READI (Rapid Employment and Development Initiative) Chicago, a network of community-based organizations on Chicago’s South and West Sides that engage individuals at the highest risk of becoming victims or perpetrators of gun violence in an 18-month wage-subsidized transitional job (TJ) and cognitive behavioral therapy (CBT) program, followed by up to six months of follow-up case management and coaching support.  The goals of READI Chicago are to: decrease shootings and homicides among those at highest risk of gun violence; create new opportunities for these same individuals to change their life trajectory and decrease their involvement with the criminal justice system; and help build an infrastructure at the community level to promote long-term safety and opportunity in Chicago’s most impoverished communities.  The Crime Lab at the University of Chicago leads the program evaluation and we also partner with the City of Chicago, the Cook County Sheriff’s Office, and the Illinois Department of Corrections. The initiative launched in Fall 2017 in Austin and West Garfield Park, North Lawndale, and West Englewood and Englewood.

Reporting to READI Chicago’s Director of Programs, the Clinical Manager is responsible for overseeing the READI Chicago service delivery model and ensuring consistent, high quality clinical supports are provided to READI Chicago participants, including modeling group facilitation and therapeutic interventions with the community based organizations READI partner staff. The position requires experience providing trauma informed care, knowledge of motivational interviewing, group facilitation, training, supervision and consultation within a multidisciplinary team.  Problem-solving, creativity and innovation are also essential skillsets. The Clinical Manager will be energetic, creative, innovative, flexible, collaborative, and proactive – this person must be team member who appreciates the importance of a multidisciplinary team and productively supports the programmatic and operational success of this initiative. The position requires an innate understanding and personal knowledge of the specific communities as it pertains to gang violence, territory and service providers.  The Clinical Manager should have experience working with and engaging very high- risk young adults in structured programming. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities

Therapeutic Service Delivery Supports

  • Provides clinical oversight and models facilitation of weekly Cognitive Behavioral Therapy group sessions with READI participants

  • In collaboration with Partner Organization management, models and provides consultation to Partner Staff in all aspects of the therapeutic work with READI participants such as crisis intervention, life coaching, and problem solving in a variety of areas.

  • Establishes and maintains a professional and therapeutic relationship within the standards of participant profiles, confidentiality laws and the newest clinical research available.

  • Debriefs group sessions with READI partner staff

  • Provides consultation within a multidisciplinary team which includes project supervisors, job coaches and outreach workers

  • Provides and thoughtfully links READI participants to counseling serviceswhen needed

  • Provides support and resources for READI partner staff around self-care and working within a trauma informed context

  •  In collaboration with Director of Program, prepares and facilitates bi-weekly Cognitive Behavioral Therapy preparatory sessions with READI job coaches, Community project managers and Outreach staff; develop best practices from lessons learned and troubleshoot issues that arise with service delivery

  • Use data to assess performance and modify service provision as needed to achieve the best possible outcomes for program participants, and ensure data is tracked accurately for randomized control trial

  • Work with the READI Chicago leadership team, Chief Strategy Officer and Social Impact Research Center staff providing input on scorecards, evaluation, complete regular reports, and other performance tools; establish routines for collecting, reviewing and utilizing data to understand and assess participants’ behavioral change and to ensure accountability

  • Support the collection of any necessary information to prepare grant proposals and applications

  • Assist with development and compliance of policies and procedures which strengthen the READI Chicago program

  • Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies and Unit guidelines.Participates in periodic evaluative reviews and/or in-house and external staff training to ensure that he/she understands and continues to adhere to such standards.Initiates requests for assistance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.

  • Other duties may be assigned


Leadership and Management

  • Establish and maintain collaborative working relationships with staff across the Heartland Alliance community and with partner organizations

  • Maintain regular communications with the Director of Programs and READI Chicago leadership regarding obstacles faced with service provision to participants and partner staff

  • Offer constructive feedback to READI Chicago leadership team in the spirit of quality improvement

  • Collaborate with Director of Programs to inform professional development trainings that addresses READI Chicago partner staff and participant needs

  • Participates in weekly program team meetings

  • Infuse trauma-informed and restorative based principles throughout READI Chicago’s work

  • Contribute to organizational culture aligned with core commitments of tackling root causes; encouraging creativity and innovation; using data for continuous improvement and to measure progress; applying an equity lens to all that we do; partnering with participants and others to co-create and achieve ambitious, shared goals; and aligning and capitalizing on our global and domestic efforts and perspectives

  • Exhibit the highest level of confidentiality at all times

  • Other duties as assigned


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty. Qualifications below represent the knowledge and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Demonstrated commitment to Heartland Alliance’s mission, Philosophy of Care, and READI Chicago’s goals
  • Master degree with clinical licensure required
  • Experience in mental health, violence prevention, or criminal justice fields preferred
  • Comfort with ambiguity; experience in a growing initiative, in a fast-paced environment
  • Unwavering commitment to quality programs
  • Excellent problem-solving skills
  • Ability to work with high-risk populations with complex needs
  • Ability to simultaneously manage multiple projects and activities
  • Ability to work independently, initiate projects, and develop and implement social service and/or educational interventions
  • Excellent writing and communications skills
  • Fluency in Microsoft Office Suite
  • Individuals with criminal records and other lived experience are encouraged to apply

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position requires travel to sites across the region, including program sites, transitional jobs placement sites, unsubsidized employer partners, and other stakeholders
  • While performing the duties of this job, the employee is regularly required to talk and hear. 
  • The employee is required to use hands to key, handle, or feel and reach with hands and arms. 
  • The employee is regularly required to sit, stand and walk.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.


Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.

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