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Program Supervisor Housing & Health (Supportive Housing Service)

Req ID: 6900
Location: Chicago - North Side
# of Openings: 1
Shift:
FT/PT: Full time
Employment Type: Regular
Salary Schedule:
Job Notes:

Description

Summary:  This position provides leadership and contributes to program oversight for components of one of more Housing Program(s) within the Housing & Health Initiative of Heartland Human Care Services. This includes day to day supervision of program operations and clinical leadership to certain housing team staff, with a commitment to the principles of strength-based, housing first, and trauma informed practice.  In addition to specified administrative oversight, training of staff, quality improvement and contract compliance, the position will provide professional clinical oversight of the case management activities performed by program staff through the review of case files and documentation, direct observation, case consultation, supervision, and training. This position may also be required to carry a case load and provide direct service work to program participants as needed. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.  

Essential Duties and Responsibilities:

  • Provides guidance and supervision for some aspects of a HHCS Housing Program.Assist with monitoring staff attainment of project goals and prepares internal and external progress reports, accurately and on time.

  • Provide regular supervision, communication, guidance, and professional development to any assigned staff and/or interns.Work in accordance with the Collective Bargaining Agreement and established Policies and Procedures.

  • Assists Program Manager or Director in interviewing, hiring, discipline, termination and other relevant employment transactions, with guidance from higher level Manager(s).

  • Prepares performance evaluations for any assigned staff, with guidance from high level Manager(s), as needed.

  • Assists with submitting accurate, timely reports, projects, and other relevant work products in collaboration with the Program Manager or Director.

  • Assists Program Manager with budget maintenance and compliance, including contributing to identifying and documenting matching contributions to contracts.

  • Ensures compliance with contract and implementation of organization and program/department policies and procedures. (e.g. personnel, financial, participant eligibility, Standards of Professional Conduct, Ethics, HIPAA, Etc.).This can include overseeing lease compliance, rent roll, utility roll, and/or other program procedures.

  • Create plan with higher level Management to ensure all program scopes are met or exceeded.

  • Assist higher level Management with addressing issues of quality improvement and the development of long range plans, service delivery model and other significant strategies and/or systems as requested.

  • Remains current in the field of service provided by the program through self-initiated avenues, as approved by high level Management.

  • Approves non-personnel financial transactions within established parameters.

  • Maintains an appropriate professional demeanor toward co-workers, visitors, participants, supervisors and all others.

  • Assumes an appropriate role in other program or Initiative-level tasks or projects, as assigned.

  • Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), and private funding sources.Assists in the development of organizational plans/policies related to professional standards. Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.Initiates requests for assistance or guidance from higher level Management to address new issues or complex concepts affecting adherence to professional standards.

  • Responsible for carrying a caseload, as needed.As such, will fulfill all duties related to providing direct services to program participants including but not limited to housing placement, ongoing case management, landlord mediation and meeting documentation expectations.

  • Other duties as assigned.

 

Leadership Competencies – In order to perform the job successfully, and individual should demonstrate the following competencies:

  • Strategic Agility - Sets a vision and creates strategies in the midst of a complex, uncertain, and changing environment; Thinks big picture to make long-term decisions; Thinks innovatively to improve processes and services; Inspires innovative thinking and helps the organization adapt to change and face adversity.

     

  • Communication - Delivers honest, clear, persuasive, and timely information; Collects (i.e., actively listens) and synthesizes information; Communicates in an inclusive and respectful way; Communicates appropriately and effectively in written and verbal form to various stakeholders (e.g. participants, staff, partners, funders); Represents HA externally with the power to inspire and influence others.

     

  • Teamwork & Collaboration - Delivers honest, clear, persuasive, and timely information; Collects (i.e., actively listens) and synthesizes information; Communicates in an inclusive and respectful way; Communicates appropriately and effectively in written and verbal form to various stakeholders (e.g. participants, staff, partners, funders); Represents HA externally with the power to inspire and influence others.

     

  • Managerial Courage - Challenges group-think and creates an environment welcoming diverse perspectives; Identifies, diffuses, and rectifies unethical, unsafe, or uncomfortable situations; Engages in courageous communication and critical thinking to balance differing views across teams and the organization; Manages challenging situations and conflicts in a professional manner even if it requires an unpopular stance.

     

  • Talent Development - Builds capacity of future leaders and empower teams; Leverages unique backgrounds, experiences and strengths to develop a cohesive team and create an inclusive environment; Manages employees with understanding and empathy (i.e. displays emotional intelligence); Supports employees’ well-being by understanding and working to address work stress and vicarious trauma; Provides timely feedback that is authentic, direct, and actionable.

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  Bachelors Degree in Human Services related field and two years of relevant experience is required.  May give credit towards years of experience if attained a degree higher than a Bachelor’s Degree.  One year of management, supervisory, or demonstrated progressive leadership experience is preferred.  Additional experience in community-based work with one or more of the following: criminal justice involved populations, substance users, people with HIV/AIDS, mental illness, homelessness history, and/or related populations is preferred. 

  • Other skills and Qualifications: A valid Illinois driver’s license is preferred.

  • Language Skills: Excellent oral and written communication skills. Demonstrated competency in public speaking and strong interpersonal skills required

  • Organization Skills: Excellent organization skills are required, including tracking many difference pieces of information accurately.

  • Computer Skills: Proficiency in Microsoft Office, including Excel; internet explorer; Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.Proficiency in online databases including HMIS.

Physical Demands: The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk and hear

The employee is regularly required to sit, stand, and walk.

The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job included close vision and ability to adjust focus

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in work environment is moderate.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, or HIV injection, in accord with the Organization's AIDS Policy Statement of September, 1987.



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