Logo 2013

<< Back to Search Results

Manager Resident & Community Programs

Req ID: 6964
Location: Milwaukee, WI
# of Openings: 1
FT/PT: Full time
Employment Type: Regular
Salary Schedule: Grade 109
Job Notes:



SUMMARY: The Manager Resident and Community Programs (MRCP) leads the implementation of programs and services for residents of their assigned. The MRCP implements needs and asset assessments of the housing complex and local community under his/her purview, and coordinates the delivery of programs and services to meet these needs. The MRCP establishes partnerships with local service providers to deliver programs and services on-site and/or refers residents to services in the local community. The MRCP is responsible for ensuring controls are implemented at the program site level and that department reports and budgets are completed and accurate. The MRCP assists with submissions of funding applications delivers services and monitors the provision of services on site.  The MRCP is responsible for managing programmatic outcomes as directed by the Director, Resident & Community Programs.


Essential Duties and Responsibilities:

  • Coordinate social services for residents that support positive development in health, housing stability, self- sufficiency and well-being ;
  • Establish and maintain relationships with local service providers, schools, civic organizations, funding agencies, business partners and other community based organizations; 
  • Manage resident services staff, including year of service interns and social work or psychology professional interns; 
  • Manage site program budget, review monthly reports, and insure accuracy in reporting;
  • Work with Director to build annual budget and determine priority areas for funding;
  • Delivers direct services to residents and builds the trust necessary to refer them to community based services;
  • Collaborate with Donor & Community Relations department in writing grant proposals to local funding organizations, as agreed upon by the Director;
  • Meet program outcome goals as agreed upon by MRCP and Director; 
  • Collect, manage, report and analyze data, and insure accuracy and consistency with established data collection standards;
  • Analyze effectiveness of programs using collected data and determine site-specific program needs in addition to regular program offerings;
  • Conduct pre- and post-assessments as needed for internal reporting (directed by Director) and external reporting (directed by contractual agreements);
  • Hosts regular building activities to improve residents’ ownership of the community, engage them more deeply in services and to prevent social isolation;
  • Establishes and maintains professional relationships with residents.
  • Provide monthly reports to Director;
  • Participate in bi-weekly program and staff meetings.



Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Education and/or Experience:  Master's degree in social work or equivalent human service field and prefer a minimum 2+ years of experience.


  • License/Certifications: License eligible or current clinical license preferred (Licensed Clinical Social Worker or Licensed Clinical Psychologist). Some positions, due to funding requirements, require Master’s degree and license eligible or current clinical license prior to being hired.


  • Attendance and Dependability.  The employee can be depended on to report to work at the scheduled time and is seldom absent from work.  Employee can be depended upon to complete assignments in a timely, accurate, and thorough manner.   
  • Communication and Contact.  The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the organization.  The employee also pays close attention to detail and follow-through
  • Relationships with Others.  The employee works effectively and relates well with others including customers, superiors, colleagues, and individuals inside and outside the organization.  The employee exhibits a professional manner dealing with others and works to maintain constructive working relationships



Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • While performing the duties of this job, the employee is regularly required to talk and hear. 
  • The employee is frequently required to use hands to key, handle, or feel and reach with hands and arms. 
  • The employee is regularly required to sit, stand and walk. 
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.



 Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.


Operation Pathways provides equal employment opportunities (EEO) to all employees, contractors, and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity or expression, genetics, or veteran status. In addition to federal law requirements, Operation Pathways complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Are you a returning applicant? Sign in below.

Previous Applicants:

If you do not remember your password click here.

New to our website? Click apply for this position.

Back to Search Results

New Search