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Managing Director of Workforce Development

Req ID: 6978
Location: Chicago - North Side
# of Openings: 1
Shift:
FT/PT: Full time
Employment Type: Regular
Salary Schedule: 10
Job Notes:

Description

 

Summary:   The Managing Director of Workforce Development will be a key leader in formalizing and executing a vision for workforce programs to serves as a model for employment programming, with high impacts especially for those most impacted by extreme poverty, the COVID 19 pandemic and long-standing systemic racism. The Managing Director will ensure that employment programs successfully connect jobseekers overcoming barriers to unsubsidized employment so that they can attain economic security.  Participants may be overcoming barriers including convictions in their background, low literacy or English-language skills, lack of employment history, homelessness, and populations served may include those who may be collecting public aid benefits in the form of food stamps or cash assistance, residents of public housing or newly arriving refugees.  The successful candidate will manage multiple programs following organization and program/department policies and procedures, be responsible for program outcomes, reporting and utilizing best practices and Heartland Alliance’s Philosophy of Care. The Managing Director of Workforce Development will convene staff across programs that serve jobseekers, and support them in providing best practice coaching to participants and developing robust employer partnerships. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

The Managing Director of Workforce Development works with external partners, Heartland Alliance READI leadership*, staff and employers to build a culture that is grounded on trauma-informed, strengths-based and restorative justice values.  The Managing Director of Workforce Development reflects Heartland Alliance Philosophy of Care when engaging with internal and external partners.

*Heartland Alliance (HA) is coordinating READI (Rapid Employment and Development Initiative) Chicago, a network of community-based organizations on Chicago’s South and West Sides that will engage individuals at the highest risk of becoming victims or perpetrators of gun violence in an 12-month program combining wage-subsidized transitional job (TJ) and cognitive behavioral therapy (CBT) program, including follow-up case management and coaching support.  The goals of READI Chicago are to: decrease shootings and homicides among those at highest risk of gun violence; create new opportunities for these same individuals to change their life trajectory and decrease their involvement with the criminal justice system; and help build an infrastructure at the community level to promote long-term safety and opportunity in Chicago’s most impoverished communities

 

 

Essential Duties and Responsibilities:

  • Contributes to a bold vision for workforce programming that executes high quality high return projects that serve individuals and communities most impacted by extreme poverty, the COVID 19 pandemic and long-standing systemic racism.
  • Directs all services and placement needs (subsidized and unsubsidized).  Ensures participants will be able to access a career pathway to sustainable employment.
  • Oversees program and contractual outcomes and provides necessary reports to funders and HHCS Leadership as required. Responsible for reporting activity to external stakeholders, including funders and internal stakeholders, across multiple program areas.
  • Develops and maintains key partnerships with employers, referring partners and others to achieve strategic outcomes benefiting participants
  • Builds and maintains relationships with referring and community partners, including community-based organizations, elected officials, law enforcement, etc
  • Attract, manage performance, develop and retain staff and managers of the program. Responsible for ensuring that all staff provide services in accordance with the Heartland Alliance Philosophy of Care and understand and are aware of contractual obligations, safety and security protocols, program rules/manuals, applicable laws, etc.
  • Ensures the implementation of organization and program/department policies and procedures. (e.g. personnel, financial, client eligibility, CARF-accreditation requirements, Standards of Professional Conduct, etc.)
  • Contributes to the strategic planning for HHCS and HA.
  • Engages in resource development (prospecting, pre-submittal meetings/webinars, grant proposal development, etc.)
  • Manages the direction of employment preparation, training, and placement of participants.  Ensures that employment orientation, assessment and preparation utilizes best practices and allows participants to succeed in the workforce.
  • Assists with the identification of underserved populations, works to establish needs assessments and helps to develop new service sites. 
  • Manages the budget with program leadership and financial staff.
  • Responsible for ensuring program data quality, including complete and accurate data entry for all program activities, participant outcomes, service provision, etc.
  • With program leadership and development staff, contributes to the development of proposals to secure government and private funding to support employment program and service activities.
  • Attends internal and external meetings as required.
  • Keeps current in field of employment services through professional development, committee work, coalitions and workshops.  Represents Workforce Development services with external groups, such as Chicago Jobs Council, etc.
  • Reads and comprehends contract requirements and develops logic models.
  • Participates in quality assurance activities as required by organization, accrediting bodies and funders.
  • Other duties as assigned.

 

Manager Responsibilities:   Manages staff and may manage subordinate supervisors who supervise employees within Workforce Development programs. Is responsible, with the Executive Director and HHCS Senior Leadership Team for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Position Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience:  Bachelor’s degree and 6 years relevant community experience; and 4 years’ experience leading a team preferred. Experience managing specifically SNAP Employment and Training, Transitional jobs, TANF Workfirst, WIOA, Individualized Placement and Support (IPS), JTED, sector training, Bridge programs and other career pathways trainings preferred. 
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of participants or employees of organization.
  • Computer Skills:   Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance
  • Other Qualifications:  Must have valid Illinois Driver’s license and be able to independently travel throughout Chicago and surrounding suburbs. May require weekend and evening hours.

Leadership Competencies – In order to perform the job successfully, an individual should demonstrate the following competencies:

  • Strategic Agility - Sets a vision and creates strategies in the midst of a complex, uncertain, and changing environment; Thinks big picture to make long-term decisions; Thinks innovatively to improve processes and services; Inspires innovative thinking and helps the organization adapt to change and face adversity.

 

  • Communication - Delivers honest, clear, persuasive, and timely information; Collects (i.e., actively listens) and synthesizes information; Communicates in an inclusive and respectful way; Communicates appropriately and effectively in written and verbal form to various stakeholders (e.g. participants, staff, partners, funders); Represents HA externally with the power to inspire and influence others.

 

  • Teamwork & Collaboration - Delivers honest, clear, persuasive, and timely information; Collects (i.e., actively listens) and synthesizes information; Communicates in an inclusive and respectful way; Communicates appropriately and effectively in written and verbal form to various stakeholders (e.g. participants, staff, partners, funders); Represents HA externally with the power to inspire and influence others.

 

  • Managerial Courage - Challenges group-think and creates an environment welcoming diverse perspectives; Identifies, diffuses, and rectifies unethical, unsafe, or uncomfortable situations; Engages in courageous communication and critical thinking to balance differing views across teams and the organization; Manages challenging situations and conflicts in a professional manner even if it requires an unpopular stance.

 

  • Talent Development - Builds capacity of future leaders and empower teams; Leverages unique backgrounds, experiences and strengths to develop a cohesive team and create an inclusive environment; Manages employees with understanding and empathy (i.e. displays emotional intelligence); Supports employees’ well-being by understanding and working to address work stress and vicarious trauma; Provides timely feedback that is authentic, direct, and actionable.

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • While performing the duties of this job, the employee is frequently required to stand, sit and walk.
  • The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise in the work environment is moderate.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

 

Heartland Alliance , one of the world’s leading anti-poverty organizations, works in communities in the U.S. and abroad to serve those who are homeless, living in poverty, or seeking safety. It provides a comprehensive array of services in the areas of health, housing, jobs and justice – and leads state and national policy efforts, which target lasting change for individuals and society.

Work is performed through five companies — Heartland Alliance, Heartland Housing, Heartland Alliance Health, Heartland Human Care Services, and Heartland Alliance International. Our unique corporate structure provides a strategic approach to growth, providing financial flexibility, a diversified portfolio of services, and extensive opportunities to leverage our resources. As a company within the overall Alliance, Heartland Alliance itself is comprised of a robust Research and Policy department as well as two critical programs: the National Immigrant Justice Center and READI Chicago.

READI (Rapid Employment and Development Initiative) Chicago is an innovative program that connects individuals who are most at risk of gun violence with employment in paid transitional jobs, cognitive behavioral therapy, and support services in order to decrease violence and create opportunities.

We have a job opening for a Managing Director, Workforce Development that reports into Heartland Human Care Services (HHCS) organization support the READI program efforts by ensuring that employment programs successfully connect job seekers overcoming barriers to unsubsidized employment so that they can attain economic security.  Participants may be overcoming barriers including convictions in their background, low literacy or English-language skills, lack of employment history, homelessness, and populations served include those who may be collecting public aid benefits in the form of food stamps or cash assistance, residents of public housing or newly arriving refugees. 

This is a critical hire for HHCS in that it will help shape the vision for workforce programming that executes high quality high return projects that serve individual and communities most impacted by extreme poverty, the COVID-19 pandemic and long-standing systemic racism.

The following highlights some of the key responsibilities of this role:

  1. Oversees program and contractual outcomes.
  2. Directs all services and placement needs (subsidized and unsubsidized).  Ensure participants will be able to access a career pathway to sustainable employment.
  3. Manages multiple programs following organization and program/department policies and procedures, be responsible for program outcomes, reporting and utilizing best practices and Heartland Alliance’s Philosophy of Care.
  4. Attract, manage performance, develop, and retain program staff and managers. 
  5. Builds and maintains strong relationships with community partners, elected officials, law enforcement, etc.
  6. Manages the direction of employment preparation, training, and placement of participants.
  7. Assists with the identification of underserved populations, works to establish needs assessments and helps to develop new service sites.
  8. With program leadership and development staff, contributes to proposals that secure government and private funding to support employment programs and service activities.

 

If interested in this opportunity please apply at https://www.heartlandalliance.org/careers/

 



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