Knowledge Lead

Location: Kuala Lumpur
Country: Malaysia
Requisition Number: 10230
Job Family: IT
Number of Heads Remaining: 1


Vacancy: Knowledge Lead

Location: Kuala Lumpur, Malaysia

Competitive Salary and Benefits Package


Job Family: IT.

Johnson Matthey are looking for a Knowledge Lead to be based in our Kuala Lumpur, Malaysia office on a permanent basis.

The Knowledge Lead is accountable for the process(es) that ensure the flow of knowledge into, within and out of an organisation and embedding critical knowledge into the organisation.

Key responsibilities:

  • Responsible for the creation and maintenance of required JM documentation and procedures such as the Knowledge Management Policy Statement and the Knowledge Management Plan.

  • Facilitates Knowledge Management strategic planning.

  • Facilitate knowledge transfer plans and sessions.

  • Provides training and guidance on KM concepts and methodologies.

  • Manage the team of Knowledge Analysts to ensure successful execution of the Knowledge Management Processes.

  • Support the dissemination information about the knowledge sharing strategies to internal and external audiences.

  • Work collaboratively with areas of JM IT to ensure individuals and teams are embracing and demonstrating a knowledge sharing culture.

  • Participate in Audits and ensure audit actions are remediated on a timely manner.

  • Monitor behaviours and culture within the organization as they impact KM and prompt recognition where necessary.

  • Identifies process improvement opportunities related to Knowledge Management through analysis of quantitative and qualitative metrics.

Are you the ideal candidate?           

  • Must have a proven track record of Knowledge Management / IT Service Management.

  • Ability to manage a large volume of work within a complex, global organisation           

  • ITIL Foundation v3 (or higher) desired but not essential

  • A strong understanding of the Knowledge Centred Support (KCS) methodologies

  • Strong people, communication and relationship building skills


  • Knowledge Management team is seen as a critical and value-adding team who have strong relationships and ways of working across JMIT

  • Integration with the rest of the IT Service Management team and outcomes such that the team is working towards common goals and purposes

  • Accountable for the JMIT Knowledge Management process and procedures ensuring that it is integrated into key processes and governance and adds value to the organisation.

  • Ensuring that Knowledge Management works with JM processes that keeps JM compliant and work effectively with budget/asset owners so they can deliver their responsibilities

  • Identification and delivery of opportunities to save JM money through more effective use of the tools and processes

  • Leads the delivery of strategy for increasing the value of Knowledge Management

A little about us

Johnson Matthey is the global leader in sustainable technologies, applying our cutting-edge science to create solutions with our customers that make a real difference to the world around us. Our science and research help to reduce pollution, relieve pain, restore hearing and boost crops. Behind all of this, we’re an international business made up of many extraordinary parts. We have been in business for over 200 years. From a single office in London in 1817, we've built a global presence with significant operations in more than 30 countries. We support our customers' needs from 43 major manufacturing sites all around the globe, providing consistency and quality wherever they are.

How to apply:

A full job description is available on request from  If you have the necessary skills and experience to join our team, please apply online

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.



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