Global Customer Quality Manager(German Customers)

Location: Royston UK
Country: United Kingdom
Company Order Number: 6800
# of openings: 1

Description

Vacancy: Global Customer Quality Manager (German Customers)

Location: Germany or UK

Johnson Matthey, a FTSE 100 company, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology.  With operations in over 30 countries, we employ more than 13,000 people. Today, more than 93% of the group's sales come from products and services which provide sustainability benefits through the positive impact they have on the environment, resource efficiency and human health, but that’s not enough.  We have ambitious plans for growth and need talented individuals to help shape and lead us into our next century.

A unique opportunity has arisen for the jobholder to provide one point of contact to their nominated customer(s) for reporting on the Voice of the Customer coordination of global quality topics and to achieve customer satisfaction on quality related topics.

 

Key responsibilities

  • Providing the point of contact for the customer on global quality topics to maintain a good working relationship. Reporting into the business the ‘Voice of the Customer’ regarding JM’s quality performance so that the business can take the necessary actions to remain JM as the customer’s first choice when awarding business.

  • Coordinating activities across supplying plants where the ‘Voice of the Customer’ requires achieving quality improvement.

  • Escalating to the business cases of major, or potential major, customer dissatisfaction and supporting countermeasures when requested. For example, through on site ‘task force’ activities or problems solving support.

  • Providing expert knowledge to JM on the customer requirements, expectations, systems (portals) and standards such that all employees understand how the customer works to ensure a good working relationship and satisfaction of customer requirements.

  • Agreeing, setting and communicating customer quality standards to ensure realistic requirements between customer expectations and JM capabilities are put in place and can be met.

  • Managing specific customer-related projects raised internally or by the customer to accelerate quality improvement, increase customer satisfaction and reduce costs of poor quality.

  • Ensuring communication of Lessons Learned and best practice relating to the customer across JM globally to avoid repeated quality incidents.

  • Quality aspects of management of change with the customer where they have to be managed globally to assure that there is no risk to quality.

  • Supporting Global NPI activities regarding consistent setting of Quality requirements such that Customer Quality Requirements are consistently met at sampling, PPAP and in Series Production.

  • To take on any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

 

Are you the ideal candidate?

  • Degree in STEM or equivalent (e.g. European ‘Engineer’ qualification)

  • Significant experience dealing with the nominated customer (s) and Customer Specific Requirements

  • High Level of IT proficiency- MS Office, customers’ own portals and their IT systems required to be used by suppliers

  • Understanding of the quality system requirements of the industry nominated customers (s)

  • Significant Quality Management or Customer Quality experience in the automotive industry

           

                                                                                                  

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