Senior Product / Customer Support Engineer

Location: Swindon
Country: United Kingdom
Company Order Number: 7142
# of openings: 1

Description

Vacancy: Senior Product / Customer Support Engineer

Location: Swindon

For 200 years, Johnson Matthey has been a business of growth and innovation, yet we believe our most exciting times are still ahead of us.  Our research and technology development have led to world changing products which enhance life for everyone; looking to the future, our New Markets Sector are developing and building technologies to lead the way in clean and sustainable living. 

Part of our future focus is the next evolution of sustainably generating energy to power personal equipment, vehicles and even buildings.  A leading part of this innovation is Johnson Matthey Fuel Cells: a customer focussed, global business dedicated to the supply of high performance fuel cell catalysts and components.  Headquartered in Swindon, UK, JMFC is a leader in its chosen markets with rapidly growing sales supported by its extensive R&D and manufacturing capabilities. 

The Fuel Cells business is looking to enhance the team with the opening of a Senior Product / Customer Support Engineer role. This is an exciting opportunity to provide a technical interface to our Fuel Cells customers; understanding component designs and their integration into high volume manufacturing, whilst ensuring effective product manufacturing and delivery.

 

Key responsibilities

  • Act as a key technical contact within the business for fuel cell products, providing support and expertise to other functions as required
  • Interfacing with customers to support product delivery and providing technical support throughout the product lifecycle
  • Advising the Fuel Cells business on customer requirements, feeding information to component development and manufacturing groups as required
  • Support development activities within a technology and volume manufacturing environment
  • Interpret and communicate requirements internally and externally in order to achieve project objectives
  • Plan and carry out work in accordance with business priorities including processing, interpreting and disseminating results

 

 

Are you the ideal candidate?

You will have:

 

  • A degree or equivalent experience in a relevant scientific or engineering discipline
  • Proven ability to design and undertake experimental work, process data and use analytical skills to interpret the results
  • Ability to interface with our global internal and external customer base
  • Experience working within an industry manufacturing environment

 

How to apply:

Internal applicants should advise their line manager before applying. A full job description is available on request from NewMarketsCareers@matthey.com. If you have the necessary skills and experience to join our team, please apply online.

 

Closing date for applications: 27th January 2019

 

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

 





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