Technical Service Engineer (Gas Purification)

Location: Location Flexible
Country: United States
Company Order Number: 9588
Job Family: Engineering
# of openings: 1

Description

 Johnson Matthey (‘JM’) is a global leader in science that enables a cleaner and healthier world. With over 200 years of sustained commitment to innovation and technological breakthroughs, we improve the function, performance and safety of our customers’ products. Our science has a global impact in areas such as low emission transport, pharmaceuticals, chemical processing and making the most efficient use of the planet’s natural resources. Today more than 14,000 Johnson Matthey professionals collaborate with our network of customers and partners to make a real difference to the world around us.

 

 

Technical Service Engineers support all direct accounts with all aspects of their operational and technical use of catalysts, absorbents and additives.

 

Key Responsibilities

  • Providing excellent technical services both proactively and in response to “emergencies" aimed at delivering long-term value for JM and the customer
  • Extracting maximum value from the segmented customer base through developing and deploying the appropriate level of technical services
  • Developing and deploying technical services to extract maximum value from the customer base
  • Building and maintaining effective partnerships with customer stakeholders in an ethical and safe manner
  • Providing advice to customers in reviews of project and investment plans for improvement of their production assets
  • Utilising customer interactions to feed technical and market information back into the business to enable JM to enhance product offering
  • Coordinating with Regional Sales Managers to ensure consistent global customer service
  • Developing opportunities for the introduction of new products to customers
  • Ensuring all activities are undertaken in accordance with JM code of ethics and EHS policy and practices

 

Are you the ideal candidate?

  • Degree most likely in a scientific/technical discipline
  • Background in refineries, absorbents and catalysts
  • Proven technical services experience including complex negotiations
  • Detailed understanding of technical product features of the Catalyst Technologies product portfolio
  • Significant customer services and technical support experience




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