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Customer Service Associate - Gateway Program (Seasonal)

Location: Lynnwood, WA
Department: Customer Service - Western WA
Type: Full time
# of openings: 3


Why We Need You

Are you a college student spending your summer in the Pacific Northwest? Do you want to advance your career in a field you’re interested in? Are you passionate about helping people worry less and live more? If so, PEMCO Mutual Insurance Company’s Gateway Program is the place for you! We are looking to hire Customer Support Associates to work full-time seasonally at our Lynnwood office.

As a Customer Support Associate in the Gateway Program, you will be a part of an award-winning team that prides itself in delivering a remarkable customer experience. PEMCO provides the opportunity for you to work for a company that’s respected in the Northwest community, chooses relationships over transactions, and thinks big and acts local. Your experience will be enhanced with on-the-job training and the opportunity to return year-over-year.

Applicants must be available to work during call center hours of operation: Monday-Friday 7am to 6pm, and Saturday 8:30 am to 5:30 pm. This is a full-time paid position starting in May/June and is expected to last about 12 weeks (flexible around school schedule).


Gateway Program: A Day in the Life

  • Obtain your Property and Casualty insurance license through paid training
  • Handle a variety of customer requests via phone, e-mail, fax or other channels, which may include, but not limited to, servicing existing policies, cross-selling additional products, and processing premium payments
  • Perform intermediate transactions that impact policy premium or that include providing advice on routine policy inquiries 
  • Direct incoming calls to the appropriate department or person, or refer customers to published material, secondary sources or management as needed
  • Perform administrative work as assigned and as call volume permits


Your Experience Includes

  • Attending a university/college in the Pacific Northwest (Freshmen and Sophomores preferred)
  • Working towards a degree in Actuarial Science, Accounting, Finance, Economics, Statistics, Business Management or similar field preferred. 
  • 1+ years in a customer service position; experience in a professional setting and/or call center setting preferred
  • Background in electronic transactions or other computer data-entry work
  • Demonstrated proficiency in Microsoft Office, or similar word processing and e-mail software is required


Job Conditions

The Gateway Program is an opportunity to get your foot-in-the-door in the corporate world. This position requires the ability to use desktop computers and extensive use of the telephone. Flexibility in work hours, including Saturdays, is required.

We've Got You Covered

  • Competitive salary
  • On-site gym access
  • A friendly, professional work environment
  • Opportunity to return and work over breaks
  • Earn your Property and Casualty insurance license
  • Begin your career at a place of integrity and gain knowledge in the insurance industry that can help you throughout your personal and professional career

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.


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