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Agency Associate

Location: Lynnwood, WA
Department: Agency
Type: Full time
# of openings: 1


Why We Need You

Do you have a passion for providing excellent customer service, with a solid knowledge of personal lines insurance? If so, PEMCO Insurance Agency is looking for you!  Join a team that prides itself on how we treat our customers, and our employees.

PEMCO Insurance Agency is uniquely positioned with PEMCO Mutual to provide insurance solutions to our shared customers, that fall outside of PEMCO Mutual’s portfolio. We are a small, but mighty team, and our success depends on team members who work efficiently, and collaboratively within the Agency team and across other departments at PEMCO Mutual.

PEMCO Agency encourages learning in the insurance field with certifications including CIC and CISR represented on our team and the ability to take CE and other insurance classes during the work day. 

What You’ll Be Doing

  • Deliver outstanding customer service to existing clients using multiple communication channels to complete endorsements, offer coverage counseling, billing questions, cancellations, and renewal reviews.
  • Manage incoming and outgoing Agency correspondence to customers and vendors through phone, email, faxes, and mail.
  • Support the Agency sales team with quoting and issuing policies on an overflow basis
  • Own the resolution of customer concerns by offering proactive solutions by phone, email, and in person. 
  • Collaborate and assist PEMCO Mutual to uncover customer needs Agency can provide.

What You Bring

  • Minimum of three (3) year’s experience in Personal Lines Property & Casualty insurance industry preferred.
  • Washington Personal Lines Property & Casualty license required.
  • Bachelors, Associate degree or equivalent work experience preferred
  • Call center or fast-paced work environment experience preferred
  • Experience with agency management systems preferred; experience with Applied Epic a plus
  • Desire to be an active participant and work with a team towards Agency sales and retention goals

We’ve Got You Covered

  • Competitive salary
  • 200% match on your 401(k) up to 6% of your pay
  • Generous medical, dental, disability and life insurance plans
  • A friendly, professional work environment
  • The opportunity to work at a place of integrity, where customer service is emphasized


At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or veteran status.



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