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Associate Customer Service Specialist

Location: Spokane, WA
Department: Customer Service - Eastern WA
Type: Full time
# of openings: 1


Do you have a passion for customer service and helping facilitate the claims process? If so, PEMCO Mutual Insurance Company has full-time positions for Associate Customer Service Specialists available in our Spokane location.

Use your talents to provide a world class experience our customers have come to expect. Become a part of an award winning team that prides itself on how we treat our customers. We provide the opportunity to work for an organization that's great to do business with - one that shares the values of those who live in the Northwest, one that's genuinely likable. Your background in customer service will be enhanced by in-house training as well as an external class to obtain your Property & Casualty agent's license shortly after hire. Your experience in call center environments is a plus. 

Applicants must be available to work during call center hours of operation: Monday-Friday 7:00 am to 6 pm, and Saturday 8:30 am to 5:30 pm.

What you'll be doing:

  • Holistically review customer insurance needs including up-quote, cross-sell and write/issue applications
  • Manage relationship of existing customers via multiple forms of customer contact
  • Proactively advocate for PEMCO by asking for referrals
  • Resolve customer issues and provide proactive solutions or options including additional lines of business with support
  • Service customers' claims needs (including processing claims within authority) and review coverages
  • Underwrite risks up to level of authority, conduct policy/coverage reviews, when appropriate, and counsel policyholders on coverage
  • Use elementary Property & Casualty insurance knowledge to inform customer decisions

What you have:

  • Demonstrated proficiency in MS Office Suite, specifically Word and Outlook, required
  • Minimum of one (1) year of experience as a service professional with increasing levels of responsibility required; experience in Property & Casualty or financial industry preferred
  • One (1) year of call center experience preferred

Job Conditions

This job requires the ability to use desktop computers and extensive use of the telephone. Flexibility in work hours, including weekends, required. Must obtain a Property & Casualty license within 45 days of start date.

Our employees enjoy many benefits:

  • Competitive salary
  • 200% match on your 401(k) up to 6% of your pay
  • Generous medical, dental, disability and life insurance plans
  • A friendly, professional work environment
  • The opportunity to work at a place of integrity, where customer service is emphasized

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.


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