Technology Support Associate

Location: Boston
Job Code: 168

Description

Technology Support Associate

 

The Technology Support Associate is a member of the Information Services team and focuses on providing front-line technical support for various technology systems, ensuring the reliability of office technology, supporting video meetings, and providing end-user technology training. This role provides an exciting opportunity to get experience supporting a wide range of technologies.

Responsibilities

  • Provide front-line support to end users for general technical issues and office technology including peripherals, phones, printers, meeting rooms, and conference rooms
  • Provide training and create documentation for various office technologies
  • Provide videoconferencing support for internal, client, company meetings – including troubleshooting and coordinating with support vendor for repairs
  • Identify, research, and resolve end-user technical problems. Document, track, and monitor problems to ensure a timely resolution. Escalate issues as needed
  • Create and set up new user accounts in Active Directory as well as onboard new users
  • Other duties as assigned

Qualifications

  • Bachelor's degree is required
  • 1 year of experience supporting Microsoft technologies and end user hardware
  • Self-starter and highly motivated learner with strong technical aptitude and demonstrated ability to learn quickly
  • Strong customer services orientation and communication skills
  • Strong attention to detail and organizational skills
  • Strong team player and collaborator

At Bridgespan, we are committed to diversity, equity, and inclusion because we are passionate about helping our clients achieve breakthrough results. An organization that reflects the diversity of our clients and their beneficiaries will produce deeper relationships, engagement, and insights. Bridgespan is committed to providing equal opportunities. We serve diverse organizations, and are committed to non-discrimination. Bridgespan will not discriminate against any employee with respect to any term or condition of employment, including but not limited to less favorable treatment, exclusion from employment or employment opportunities (including hiring, assignment, performance assessment and promotion) on the basis of race, color, religion, national origin, citizenship, ancestry, gender (including pregnancy), gender identity, age, disability, marital status, sexual orientation, expression, veteran’s status or other protected characteristics or status. We actively partner with organizations representing minority concerns and interests to build high-performing teams that mirror the communities we serve.

All company sponsored programs including training, job, social and recreational activities are required to be nondiscriminatory and all human resource practices are monitored to ensure equal opportunity.





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