Position Description

Help Desk Temp Technician
Location Mineola, New York
Company Order Number 1893
# of openings 3
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Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast now celebrating 40 years in business!  We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast.  Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

Help Desk Temporary Technician

Location: Mineola, N.Y

This role is estimated to last approximately one month long starting in May.                                                                                                                    

OVERVIEW

This person is primarily responsible for providing desk side support to client end users. This person would work under the daily supervision of client managers. This may entail desk side diagnosis and repair as well as level I technical support.  This person should have experience providing technical support for basic computing issues.  This role is for someone who is looking to gain more experience in the technical field. Temporary roles are a great way to get started with Custom. It is not uncommon to consider out past temps for full time roles!  This could be a great opportunity for current students who have their days open or recent graduates with intern experience.                                                                                                                                         

RESPONSIBILITIES

  • Provide hands-on and/or telephone technical support to client end users

  • Provide resolution and assistance to Windows 7x problems

  • Enter, retrieve, forward, edit, and close service tickets using client ticketing systems

  • Provide resolution and assistance to standard supported applications: Lotus Notes, MS Office, Netscape, Internet Explorer, Antivirus and other supported proprietary applications and systems

  • Document and assign call tickets to related IT groups for further support           

QUALIFICATIONS

  • A+ certification (preferred)

  • Dell and/or HP certified (a plus)

  • Proficient with Microsoft Office Applications

  • Excellent customer service skills

  • Excellent verbal and written communication skills

  • Skilled with organization, decision making and time management

  • Ability to work independently and as part of a team

  • Strong knowledge of Windows operating systems

  • Ability to troubleshoot hardware and software problems

  • Knowledgeable on software installations

 

Custom Computer Specialists Offers:

  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company Paid Vision and Short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite Fitness Center (or gym membership reimbursement for client based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!  We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.

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