Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast now celebrating 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
Help Desk Temporary Technician
Location: Mineola, N.Y
This role is estimated to last approximately one month long starting in May.
This person is primarily responsible for providing desk side support to client end users. This person would work under the daily supervision of client managers. This may entail desk side diagnosis and repair as well as level I technical support. This person should have experience providing technical support for basic computing issues. This role is for someone who is looking to gain more experience in the technical field. Temporary roles are a great way to get started with Custom. It is not uncommon to consider out past temps for full time roles! This could be a great opportunity for current students who have their days open or recent graduates with intern experience.
Provide hands-on and/or telephone technical support to client end users
Provide resolution and assistance to Windows 7x problems
Enter, retrieve, forward, edit, and close service tickets using client ticketing systems
Provide resolution and assistance to standard supported applications: Lotus Notes, MS Office, Netscape, Internet Explorer, Antivirus and other supported proprietary applications and systems
Document and assign call tickets to related IT groups for further support
A+ certification (preferred)
Dell and/or HP certified (a plus)
Proficient with Microsoft Office Applications
Excellent customer service skills
Excellent verbal and written communication skills
Skilled with organization, decision making and time management
Ability to work independently and as part of a team
Strong knowledge of Windows operating systems
Ability to troubleshoot hardware and software problems
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
Custom Computer Specialists is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.