Position Description

Customer Support Engineer
Location Seoul
Job Code OP404
# of openings 1
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Customer Support Engineer

 

Description:

Company Description:

Limelight our collaborative team is dedicated to shaping the future of the internet.  As consumers we have no patience for slow or unreliable digital experiences. That’s where Limelight comes in. We make those experiences fast, reliable and secure. If you’ve streamed a movie, music, TV show, watched a live event online or even updated the software on your smart device or played an online game, chances are you’ve used our technology without even knowing it. We’re powering today's digital experiences and enabling a whole new generation of digital innovation. Come be part of the excitement!

Job Purpose:

The Customer Support Engineer provides customer assistance in a 24/7 Operations Center. This position provides prompt and accurate problem resolution and assistance with the use of our entire product suite, research, reproduction and troubleshooting while utilizing system administration, networking and Limelight software skills.

Essential Functions:

 

  • Provide Tier 1 support, customer care and be a customer advocate.
  • Promptly respond to customer inquiries, primarily by phone, email and online.
  • Leverage internal systems to document all customer interactions, problem resolution status, next steps and time commitments.
  • Troubleshoot, diagnose and resolve product issues and questions independently and occasionally partnering with senior team members or employees from other groups.
  • Document problem and resolution summaries in our knowledgebase.

 

Qualifications:       

Experience and Education (minimums)

  • Bachelors’ Degree in related field.
  • Experience working with complex, enterprise software systems preferred.

Knowledge, Skills & Abilities

  • Ability to communicate complex technical topics clearly.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • Ability to multi-task.
  • Detail oriented with the ability to close out projects or tasks leaving nothing incomplete.
  • Solid understanding of internet technologies including browsers, networks, DNS and scripting languages.
  • Self-motivated and high achiever.
  • Ability to work independently and part of a collaborative reliable team.
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