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Sr. Field Service Engineer
Location 1420-Hiroshima, Japan
Job Category Customer Service - Logistics, Field Service, and Tech Support
Employment Type Regular Full-Time
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Job Description

Description:

Provides highly visible customer support through the performance of on-site installation as well as performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Serves as company liaison with customer on administrative and technical matters for assigned projects. 

Responsibilities:

  • Able to perform installation, calibration, repair and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies and subassemblies from using block diagrams schematics etc. Computer literate, able to perform Software upgrades.
  • Able to work independently
  • Develop strong customer relationships at multiple levels in the customer organization.
  • Manage customer's expectations
  • Manage day-to-day service activities
  • Work with end users to schedule work and projects
  • Report and track activities 
  • Perform preventative and corrective maintenance tasks as needed
  • Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
  • Interfacing with customer on technical matters.
  • Exercises considerable latitude in determining technical objectives of assignment.  Completed work is reviewed from a strategic perspective for business results.
  • Drives key projects to improve uptime and equipment performance
  • Ensures all safety requirement are satisfied and current as per local and corporate requirements
  • Drives key metrics such as costs, uptime, FSE utilization, manpower, scheduling to ensure meeting the company's goals and customer's expectations
  • Domestic/International travel required up to 25% and may have a short notice of 24 hours
  • Other responsibilities as assigned by management

Requirements:

  • Process experience desired to be able to run and perform basic process troubleshooting
  • Typically, 5 years minimum experiences as FSE, or 3 years MTSN FSE.
  • AA/AS minimum, or equipment experience.
  • Background of Electronics or Mechanics
  • Interface with divisions (i.e. source inspection).  Customer interface with technicians and equipment engineers.
  • Interaction with customer technicians or equipment engineers
  • May instruct / guide FSE I, II in skills previously certified to.
  • Planning and execution of projects.
  • May suggest system performance improvements
  • No hesitation for English, TOEIC > 600 is preferable

 

Equal Opportunity Employer

Mattson Inc. is proud to be an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

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Equal Opportunity Employer

Mattson Inc. is proud to be an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.