Position Description

Director, Sales Engineering
City Dallas
State/Territory Texas
ZIP/Postal code 75019
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At SAC Wireless, it's our people who make the difference and are the backbone of our technology services. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the country choose SAC as the cornerstone of their careers, helping create and deliver communications, integration, and engineering solutions that our customers demand so that our world keeps moving and stays connected. Join SAC and help shape our future while creating yours.

SAC designs, builds and maintains end-to-end network infrastructure for telecommunications, enterprise and public sector customers. An industry leader with highly trained and certified professionals providing best-in- class network solutions and services.

 

SUMMARY: 

The Director, Sales Engineering at SAC will provide pre-sales technical support for products & services as well as creates and integrates new and modified products and services throughout SAC. This individual is responsible for ensuring the success of the product/service in the market.

In this role, the Director, Sales Engineering will create formal business cases and product/service descriptions and work as a facilitator between the various internal organizations to ensure product/service practices and processes are negotiated, documented, and executed accurately. The Director may need to develop pricing; pricing changes and manages cost targets for operational execution. He/She will pre-empt potential problems and provides effective solutions in reaction to the application of concepts, techniques, knowledge, or processes developed to support the new product/service or product/service change.

                                                               

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.
  • Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Provides product, service, or equipment technical and engineering information by answering questions and requests.
  • Assists in establishing new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
  • Prepares cost estimate inputs by studying blueprints, plans, and related customer documents for the preparation of quotes and proposals by Bid and Proposal team; consulting with engineers and other professional and technical personnel.
  • Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
  • Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
  • Submits orders by conferring with technical support staff; costing engineering changes.
  • Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

 

CORE/CRITICAL COMPETENCIES:

  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
  • Contributes to team effort by accomplishing related results as needed.
  • Excellent and polished communication skills, presentation skills, and client facing skills.
  • Confident and comfortable in leading client discussions about their infrastructure and needs.
  • Interface with all levels of management as needed. 
  • Advanced level facilitation and presentation skills. 
  • Ability to prioritize and work independently in a high-volume fast paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to develop and manage relationships in a professional manner with all organizational levels and client/customer base
  • Ability to work in a team environment.
  • Ability to handle multiple change requests.
  • Excellent problem solving and telecom product knowledge

 

SKILLS/QUALIFICATIONS:

  • 8+ years of Related Sales Engineer Experience in Telecom.
  • Excellent communication and interpersonal skills.
  • Detail oriented. Excellent oral and written skills.
  • Ability to prioritize and multi-task.
  • Working knowledge and understanding of the telecommunications industry.
  • Must be able to maintain confidentiality of information.
  • Strong PC skills utilizing Microsoft Office, specifically MS Word, Excel and PowerPoint

 

EDUCATION AND/OR EXPERIENCE:

  • Bachelor's degree in Engineering or equivalent preferred
  • Master’s Degree or MBA preferred
  • Minimum 8+ years product/service development

 

COMPANY BENEFITS:

  • Full Benefit Package, 401K program, and opportunities for advancement in a rapidly growing industry with a financially stable company.
  • Employment is dependent on the successful completion of a background check and drug screen.

 

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

  • Sit for prolonged periods.
  • Coordinate multiple tasks simultaneously.
  • Accurately complete detailed forms and reports.
  • Travel will be required.

 

WORK ENVIRONMENT:

  • Office

 

 

 

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