Position Description

Director, Program Management
City Schaumburg
State/Territory Illinois
ZIP/Postal code 60173
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SUMMARY: This individual provides support for SAC’s in the establishment of best in class project management operations that lead to successful execution of customer programs and projects throughout the US. The position is focused on supporting the development of long term, recurring work with customers, executing it profitably, and developing the people, project management processes, project management career evolution, ensuring an outstanding result for SAC and the customer.  



The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.


  • Operational readiness and market unwind
  • Develop and maintain business acumen by adapting latest project management technology, processes and talent management techniques using available industry standards 
  • Determine and define Project Management tool requirements and system roadmap, covering current business and future demands including operational and financial aspects
  • Foster internal and external alliances to successfully carry on SAC business strategies
  • Support strategic planning including market entry strategy for new markets
  • Drive key planning issues and recommendations on important business decisions, risks and threats
  • Collaborate with internal and external stakeholders to ensure continuity of messaging and alignment on objectives.


  • Foster relationships and interfaces between SAC team, SAC suppliers and customer to ensure high-performance delivery and timely resolution of issues.
  • Manage customer relationship at a strategic and tactical level including managing expectations on delivery capabilities and timing of projects.
  • Lead customer-specific and internal governance meetings managing project portfolio and resolution of issues.


  • PPM database ownership
  • Force model dimensioning
  • Data engineering and Power BI
  • Project change management
  • Establish operational processes / process improvement plans to align with customer’s process and tools.
  • Establish best in class Project Management Processes/ Tools
  • Establish Project Management Career evolution
  • Create Tactical Performance Indicators (dashboards) to bring operational and financial visibility to all projects
  • Conduct/ Guide Project Review meetings
  • Establish and monitor performance reporting systems
  • Gatekeeper of project management tool requirements, including new or modifications to project templates and project creation


  • Support the development of organizational structure, people and teams.
  • Support the development of project management training
  • Support for development and implement the project management career model in SAC


  • Ensure division and projects are run profitably, efficiently
  • Ensure division and projects are executed with strict project controls.



  • 10+ years Telecommunications Experience
  •  Deep Technical Understanding/Ability
  •  Strong Interpersonal and Verbal Communication Skills
  •  High Level of Organization and Scheduling Abilities
  •  Microsoft Excel Proficiency.
  •  Desire to Succeed and Learn New Skills.



  • Bachelor’s Degree required; MBA preferred.



  • Full Benefit Package, 401K program, and opportunities for advancement in a rapidly growing industry with a financially stable company.
  • Employment is dependent on the successful completion of a background check and drug screen.




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