Senior Product Support Engineer

Location: USA - CA - San Jose
Division: Service
# of Openings: 1


Bloom Energy, the leader in disruptive energy solutions based on its world changing fuel cell technology is looking for a Product Support Engineer to join its world class team. This individual should be a dynamic professional who is looking for a rewarding future in one of today’s most exciting technologies.

Location: This position will be based in San Jose, CA

Role and Responsibilities:

  • As part of the Product Support team, provide technical support on fuel cell system operation and maintenance, identify emergent field issues, track failure trends, perform root cause analyses, and drive resolution of technical issues
  • Manage projects for the Product Support team, cross functional groups within Bloom Energy (BE), and BE customers with unique technical challenges.
  • Communicate status of projects at various levels within the company and with BE customers via in-depth reporting and meeting coordination
  • Collaborate with cross functional groups within the company to develop countermeasures for field issues and push for continuous design improvements
  • Prepare formal documentation and training material for Field Service Technicians, system operators and BE customers
  • Manages the Field Service Training program for Field Service in accordance with business needs
  • Travel to customer sites to provide field support (although based in the office, this position may require up to 25% travel, usually of short duration)
  • Perform all work with particular attention to personnel and product safety

Skills and Experience:

The following MINIMUM levels of experience are required: 

  • Bachelors of Science degree (Electrical Engineering preferred)
  • 2 or more years of relevant work experience in battery storage or power systems
  • Strong knowledge of NFPA 70, NEC and system regulatory codes for energy storage installations
  • Strong electrical, mechanical and IT aptitude and troubleshooting skills
  • Highly motivated and able to work collaboratively and independently while demonstrating sound judgment
  • A team player who exhibits a high level of integrity and professionalism
  • Able to work flexible times when required
  • Willingness to travel for short periods
  • Have excellent written and verbal communication skills

About Bloom Energy:

Bloom Energy’s mission is to make clean, reliable, and affordable energy for everyone in the world. The Company’s product, the Bloom Energy Server, delivers highly reliable and resilient, ‘Always-On’ electric power that is clean and sustainable. Bloom’s customers include twenty-five of the Fortune 100 companies and leaders in cloud services and data centers, healthcare, retail, financial services, utilities and many other industries. For more information, visit  

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

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