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System Support Intern

Location: Maryland - Columbia
Position City: Columbia
Position State:
Position Zip Code: 21045
Country: United States


The System Support Intern will support a multi-platform server environment including server and software installation, configuration, maintenance, configuration management, patch management, security compliance and troubleshooting:

• Develop, document and maintain good operating practices and procedures associated with support and maintenance of server environments
• Maintain and administer backups and recovery procedures
• Utilize, configure and maintain system support tools
• Implement modifications to the server environment, including troubleshooting and replacement of faulty system hardware
• Participate in strategic planning and development associated with system support
• Diagnose and analyze system related issues and recommend appropriate solutions based on knowledge of the appropriate systems and system software
• Conducts system security configuration and testing based on organizational guidance, policies and procedures
• Provide basic application support and communicates periodically with users on systems status, including system changes, problems, enhancements and potential impacts

This position is not authorized to interact with third party vendors for auditing and/or monitoring.

Required Skills and Experience

• Qualified candidates must be currently enrolled in an accredited four-year college or university with a focus in Information Technology or related field
• Solid understanding of Windows 2008 and 2012 servers
• Solid understanding of Windows file systems and user rights
•Basic understanding of Linux operating systems
•Basic understanding of networking concepts
• Strong problem determination and resolution skills
• Basic understanding of server back-up and restore processes
• Basic knowledge of Hyper-V virtualization technologies
•Strong verbal and written communication skills to all levels of the organization
• Must be able to write procedures and technical content related to position responsibilities
• Must work effectively in a team environment, multi-team setting, as well as independently
• Must know how to provide a status on assigned deliverables (i.e., estimate their work)
• Must be a U.S. Citizen

EOE M/F/Disability/Vet

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