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Customer Care Associate (Call Center) – AT&T
Listen closely–we’re dialing you in to something huge. Inside our Call Centers, you have the chance to be our voice, solving customer issues and connecting them to the latest and greatest in tech. In return, we’ll set you up with a career with so much potential, it’s off the hook.
Give yourself a competitive advantage by applying to this role through Skills for Chicagoland’s Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.
Why utilize Skills for Chicagoland’s Future as one of your job search sources?
Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills’ Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.
Hiring Company: AT&T
A Fortune 10 company, AT&T Inc. is a world leader in communications, media and entertainment, and technology. We operate as distinct companies and well-known brands, including AT&T Communications, AT&T International, and AT&T advertising & analytics. We are also working to close our acquisition of Time Warner. By combining AT&T’s distribution with Time Warner’s content, we’ll be able to create value for consumers, advertisers, and shareholders.
AT&T is working to improve lives every day through support for our local communities. With our signature education initiative, AT&T Aspire, we committed $400 million to help provide access to the education and training people need to get and keep good jobs. And our IT CAN WAIT campaign has inspired 20 million pledges to never text and drive.
Our history of innovation is a story about people from all walks of life coming together to improve how we interact with the world around us. Today, we’re a leader in diversity with a commitment to fostering an inclusive culture. We strive to be a great place to work and a desired business partner. We embrace our responsibility to reduce our environmental impact on the planet and are committed to helping our customers use our technology for social good.
What’s in it for you?
Start with the paycheck: Customer Care Associates start at $16.91 per hour ($35,178.50). Additional financial incentives are currently available based on performance. AND, you receive an automatic pay increase every 6 months of active service up to top pay!
PLUS, employees are currently eligible to earn an additional $8000, during their first twelve months (based on qualifying criteria).
You’ll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DirecTV, WIFI, etc.).
Add to all of that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.
What you’ll do:
Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED
SPECIAL JOB REQUIREMENTS
Off the hook:
Location: 2401 W. Grace Street, Chicago, IL 60618—easily accessible by CTA trains and buses!
Position Type/Schedule: Full-time; may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Compensation: $16.91 Hr.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. AT&T fully considers all qualified applicants including those with a criminal history.