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Customer Service Representative - 08/05/2019

City: Ewing
State/Territory: US-NJ

Description

Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Service Representative I.

Summary:

Handle calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner.  New hires will participate in a six week training program and meet assessment requirements throughout.

Responsibilities:

  • Research and resolve inquiries in a call center environment.

  • Work with all level of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, default.

  • Work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity.

  • Cross-sell products and services with focus on customer satisfaction and retention.

  • Meet individual and team goals for service level agreements on a daily basis.

  • Provide first call resolution and root cause analysis.

  • Interact with borrowers through telephone and email interactions.

  • Other duties as assigned.

 

Qualifications:        

  • High School Diploma or GED required.

  • Strong work ethic

  • Flexibility and ability to adapt to change quickly

  • Excellent listening skills

  • Strong problem resolution skills

  • Excellent verbal and written communication skills

 

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

 

Visit www.cenlar.com for more details.

 

Please apply online.





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