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Bilingual Spanish/English - Customer Service Representative

City: Tempe
State/Territory: US-AZ

Description

Who is Cenlar?  You are!

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Service Representative.

 

About the Position:

Bilingual Customer Service Representatives / Mortgage Servicers, consult with Cenlar’s customers in regards to their home loans in both English and Spanish. As the Customer Service Representative, one call resolution and excellent quality are top priority as you will be the voice of Cenlar to the customers.  It is the CSR’s role to ensure that each customer has a pleasant experience and leaves the conversation with an answer to their question.

 

Incentives:

  • Paid Medical/Dental/Life Insurance

  • Employee Ownership

  • Tuition Assistance

  • 10 Days Paid Time off, 6 Sick Days

  • 10 Paid Holidays Per Year

  • Supportive Work Environment

  • Advancement Opportunities

     

    Responsibilities:

  • Participate in extended training program meeting assessment requirements throughout.

  • Work with all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax and default.

  • Research and resolve inquiries in a call center environment.

  • Must be flexible with work schedule; assigned schedules may include early morning, day and evening shifts. Saturdays are a requirement.

  • Attendance and punctuality are crucial for this position.

  • Ability to use/follow structured EMpower schedules by returning from breaks and lunch at scheduled times to support team and business objectives.

  • Work in a highly competitive team environment adhering to key performance metrics with high emphasis on quality and productivity.

  • Provide first call resolution and root cause analysis.

  • Interact with clients through telephone, email and chats.

  • Other duties as assigned.

     

    Qualifications:        

  • An enthusiasm for helping people and a positive attitude to go with it.

  • Proven ability to perform in a fast-paced, structured and complex work environment.

  • Prior call center and customer service experience preferred.

  • History of problem solving challenging situations.

  • Successful completion of new hire training program.

  • Flexibility and ability to adapt to change quickly

  • Ability to work with all levels of management

  • Excellent listening skills.

  • Strong problem resolution skills.

  • Excellent verbal and written communication skills in both English and Spanish

     

    Visit www.cenlar.com for more details.

    Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

 

Please apply online.





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