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Business Control Manager

City: Ewing
State/Territory: US-NJ




The primary responsibility of the Business Control Manager is to drive the execution of Cenlar’s risk agenda within the Business Function(s) including, but not limited to:


Execute the continuous Risk and Control Self- Assessment (RCSA) in  Adherence with RCSA Program Standards

  • Drive the continuous improvement of business control performance and risk mitigation through the on-going RCSA program execution

  • Execute the 5 phases of the annual RCSA process for assigned Business Functions as a means of proactively identifying control deficiencies

  • Assess inherent risks of business operations and evaluate the effectiveness of controls.

  • Perform continuous monitoring of new issues, Quality Assurance, Quality Control and Compliance testing to determine underlying control deficiencies / breakdowns. Link new issues to controls to determine impact to residual risk.

  • Maintain the business risk and control profile leveraging the RCSA process to ensure new process changes, regulatory changes, technology changes are updated appropriately and timely.

  • Liaison with Cenlar’s Policies and Procedures (P&P) team to ensure risks and controls are appropriately reflected within department procedures, Business Function Procedures (BFPs)

    Drive timely issue remediation for assigned business function(s), by executing the following within Issue Management guidelines:

  • Research and prepare root cause analysis of new issues with business

  • Understand the business impacts of new issues to effectively rate their severity

  • Evaluate new issues to determine business response based on business risk appetite and Cenlar Issue Management guidelines:

    • Evaluate low severity issues to determine appropriateness of Fast Track eligibility.Lead the preparation and processing of Fast Tracking requests

    • Lead the creation of remediation Management Action Plans (MAPs) and MAP activities to address root cause of open issues , or linkage to pre-existing MAPs when appropriate

    • Prepare and process Risk Acceptance requests

  • Perform on-going monitoring of MAP progress towards remediation target date and MAP activity milestones.Provide progress updates to business management and status updates to Issues Management, using ProcessUnity

    • Proactively identify potential barriers to meeting target dates

    • Prepare and submit MAP extension requests, when appropriate

  • Determine appropriate linkage of open Issues to underlying controls.Understand the business’ control environment sufficiently to re-rate controls per RCSA guidelines when issues are opened and again when remediated

  • Liaison with testing partners (QA, QC, Compliance) to identify impact of testing results and suggest remediation activity

  • Liaison with Audit validation team to satisfy evidence requests for validating remediated issues.Coordinate business walkthroughs and any subsequent updates in Process Unity as appropriate

    Drive business relationship with other ERM partners, including but not limited to:

  • Liaison with Internal Audit and Exam Management to satisfy any requests for risk and control information during audits and examinations.Coordinate management responses into Management Action Plans (MAPs) for submission to auditors and examiners.

    Participate with business function in control design and risk advisory services for new initiatives or process changes 



  • 7-10 years of relevant experience and knowledge of sound risk management practices for mortgage servicing functions.

  • 4 year degree required, or commensurate industry experience

  • A demonstrated understanding of risk management and internal control principles, including what constitutes effective control design.

  • The ability to analyze and provide a credible assessment of the effectiveness of risk management and internal controls within his or her assigned area.

  • Effective communication skills, both oral and written, and the ability to communicate at all levels of the organization

  • Ability to manage multiple tasks concurrently, in an efficient manner with minimal supervision. Ability to adapt to changing priorities.


    Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

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