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Transfer Operations Client Liaison

City: Ewing
State/Territory: US-NJ

Description

Who is Cenlar?

 

You are.

 

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Transfer Operations Client Liaison.

 

Responsibilities:

  • Act as primary contact and liaison between clients, primarily the larger and more complex clients including departments that comprise Transfer Operations Team.
  • Monitor client specific requirements to ensure client’s needs are met.
  • Seek areas of opportunity and enhancement by understanding the Client’s business plan and product mix.
  • Understand clients other servicing relationships (internal / external), if any.
  • Knowledge of client’s business plan as it relates to mortgage originations and servicing retention.
  • Create change management protocol and tracking for all Client specific process changes.
  • Conduct meetings with Relationship Managers and Service Excellence to ensure client needs are being met.
  • Provide support to relationship managers by relaying information, reporting on action items, and Client requests.
  • Ensure relationship managers are providing sufficient information and lead-time for client interactions.
  • Prepare and facilitate the processing of statements of work for client initiatives in coordination with the relationship manager
  • Ensure timely competition of all tasks, particularly completion of all action items and deliverables
  • Other duties and projects as assigned

 

Qualifications:

  • Bachelors of Art or Bachelors of science preferred, advanced degree a plus
  • 3 to 5 years’ experience of mortgage banking
  • Mortgage industry certification a plus
  • Excellent presentation, writing and organizational skills
  • Detail oriented and ability to multi task
  • Intermediate Microsoft Office Suite skills

 

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

 

Visit www.cenlar.com for more details.

 

Please apply online.





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