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Loss Mitigation Manager

City: Tempe
State/Territory: US-AZ

Description

Who is Cenlar?

 

You are.

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Loss Mitigation Manager.

Essential Functions: 
To oversee and manage the Loss Mitigation department by ensuring loss mitigation reviews are conducted timely and accurately.


     Job Responsibilities:

  • Oversee the day to day operations of the Loss Mitigation department.

  • Mentor and coach a team of Loss Mitigation supervisors, business analyst and reporting analyst.

  • Ensure adherence to internal service levels relating to call center and processing time frames.

  • Monitor department productivity and timeline management.

  • Review Quality Control reports on weekly basis and remediate deficiencies that are noted.

  • Implement new loss mitigation programs as requested by investor/insurers.

  • Ensure changes in loss mitigation requirements are implemented in timely manner.

  • Continuous review of procedures with the intent of looking for automation and/or outsourcing possibilities.

  • Review key performance indicators and pipeline management reports with senior management on a monthly basis.

  • Working with Vice President of Default, set monthly department productivity goals.

  • Maintain staffing model on monthly basis and ensure department metrics are reviewed on quarterly basis.

  • Complete and maintain individual performance plans for each direct report and meet regularly to set goals and groom to ensure personal and professional development, e.g. monitoring task queues, quality review, emails, etc. assisting them in team achieving team/departmental goals/objectives.

  • Respond to internal and external audit findings by preparing formal responses and ensuring remediation of noted issues.

  • Hold regularly scheduled Staff Meetings to ensure open communication and promote positive team

  • Be available for client calls to discuss loss mitigation related topics/issues.

  • Other related duties as required and assigned by management.   

    

     INTERFACE

  • External - MI, Governmental Agencies, Brokers, Customers, Investors, Clients.

  • Internal - Collections, Special Products, Investor Reporting, Customer Service,

         Conversion, De-conversion, Cash Management.

 

      Requirements: 

  • College degree preferred.

  • 7+ years experience in mortgage default operations.

  • 3+ years loss mitigation supervisory/management experience required.

  • Excellent Coaching and Counseling Skills

  • Excellent Customer Service Skills and Customer/Client Focused

  • Excellent Verbal and Written Skills

  • Excellent Organizational Skills and ability to Multi Task

  • Ability to Multi Task in fast paced environment

  • Professional Demeanor and Appearance

  • Self-Motivated
  • Positive Attitude

  • Excellent Problem Resolution Skills

  • Call Center management experience with ACD and IVR exposure preferred

  • Results Oriented

  • Dependable and Reliable

     

    ADDITIONAL CONSIDERATIONS:

        Loss Mitigation Openers:

        It is critical that you have an understanding of the following:

  • Requirements under the Real Estate Settlement Procedures Act (RESPA), specifically general servicing standards and loss mitigation practices.

  • Requirements under the Equal Credit Opportunity Act (ECOA) and the Fair Housing Act (FHA), specifically the prohibition on discrimination in lending (and servicing) and the appraisal requirements.

    Requirements under the Fair Credit Reporting Act (FCRA), specifically permissible purpose and authorization practices.

  • Requirements under the Gramm-Leach-Bliley Act (GLBA) and Regulation P, specifically customer privacy requirements.

  • Requirements under the Service members Civil Relief Act (SCRA), specifically protections for Service members

 

        Loss Mitigation Underwriters and Repayment Team:

        It is critical that you have an understanding of the following:

  • Requirements under the Real Estate Settlement Procedures Act (RESPA), specifically general servicing standards and loss mitigation practices.

  • Requirements under the Equal Credit Opportunity Act (ECOA) and the Fair Housing Act (FHA), specifically the prohibition on discrimination in lending (and servicing), credit decisions and the appraisal requirements.

  • Requirements under the Flood Disaster Protection Act (FDPA), specifically the mandatory flood insurance requirements.

  • Requirements under the Fair Credit Reporting Act (FCRA), specifically the use of information.

  • Requirements under the Gramm-Leach-Bliley Act (GLBA) and Regulation P, specifically customer privacy requirements.

  • Requirements under the Service members Civil Relief Act (SCRA), specifically protections for Service members.

     

          Loss Mitigation Closers:

          It is critical that you have an understanding of the following:

  • Requirements under the Real Estate Settlement Procedures Act (RESPA), specifically general servicing standards and loss mitigation practices.

  • Requirements under the Equal Credit Opportunity Act (ECOA) and the Fair Housing Act (FHA), specifically the prohibition on discrimination in lending (and servicing), credit decisions and the appraisal requirements.

  • Requirements under the Flood Disaster Protection Act (FDPA), specifically the mandatory flood insurance requirements.

  • Requirements under the Fair Credit Reporting Act (FCRA), specifically the use of information.

  • Requirements under the Gramm-Leach-Bliley Act (GLBA) and Regulation P, specifically customer privacy requirements.

  • Requirements under the Service members Civil Relief Act (SCRA), specifically protections for Service members.





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