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Customer Service Representative

City: Ewing
State/Territory: US-NJ


Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Service Representative.



  • Participate in a six week training program and meeting assessment requirements throughout.

  • Research and resolve inquiries in a call center environment.

  • Work with all level of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, default.

  • Work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity.

  • Cross-sell products and services with focus on customer satisfaction and retention.

  • Meet individual and team goals for service level agreements on a daily basis.

  • Provide first call resolution and root cause analysis.

  • Process improvement in daily duties.

  • Interact with clients through telephone, email and face to face interactions.

  • Other duties as assigned.



  • Bachelor’s degree or equivalent work experience preferred

  • Experience working with dialer systems in a call center environment preferred

  • Strong work ethic

  • Strict adherence to work schedule times and deadlines

  • Successful completion of new hire training program

  • Flexibility and ability to adapt to change quickly

  • Ability to work with all levels of management

  • Excellent Listening skills

  • Strong problem resolution skills

  • Excellent verbal and written communication skills


Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.


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