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Mortgage Servicing Professional (Customer Service) - 03/02/20

City: Tempe
State/Territory: US-AZ

Description

Are you a Customer Service professional motivated to leverage a customer-centric approach to assist home owners in a highly visible position?
 

As a Mortgage Servicing Professional you will:

  • Handle all levels of mortgage servicing inquiries

  • Use an advanced systems to research and resolve inquiries while continuously providing first call resolution

  • Explain mortgage servicing process information to borrowers

  • Make decisions to resolve customer issues

  • Resolve borrower and client complaints requiring in depth research and provide written explanations of research problems/resolutions

  • Resolve disputes and perform root cause analysis

  • Accurately track and document all communications with customers to provide a detailed history of contact

  • Promote products and services with focus on customer satisfaction and retention

  • Identifies, recommends, and contributes to process improvement

  • Actively contribute to the overall productive and success of your team

  • Take ownership of the customer experience

     

In this role you demonstrate:

  • Understanding of mortgage servicing including, escrow, taxes and payment application

  • Desire to help your peers, your team and department achieve exceptional results

  • Intellectual curiosity and willingness to learn and develop as a mortgage professional

  • Ability to multi-task in a fast paced, highly demanding environment

  • Analytical ability to apply data and information in the resolution of customer concerns

  • Consistency and reliability of performance and presence in the workplace.

     

Skills/ Experience/ Knowledge:

  • High school degree required.

  • College degree preferred and/or combination of education and relevant job experience, One(1) to Two(2) years of Call Center or Customer Service experience preferred

  • Excellent communication skills both verbal and written

  • Attention to detail and accuracy

  • Problem-solving skills and problem analysis

  • Basic mortgage servicing or mortgage product knowledge preferred

  • Regular, consistent and punctual attendance.

  • Must be able to work nights and weekends, variable schedule(s) as necessary.

*Successful candidates will be assessed and selected based on relevant skills and experience.

 

Who is Cenlar?  You are!

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Mortgage Servicing Professional.

 

Benefits and Perks Include:

  • Medical
  • Dental
  • Life Insurance
  • 401k with generous match
  • Employee Ownership
  • Tuition Assistance
  • A Supportive work environment
  • Genuine Opportunities for advancement

Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

Visit www.cenlar.com for more details.

 

Empower your career, and apply online today!

 





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