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VP, HELOC Administration

City: O'Fallon
State/Territory: US-MO


Who is Cenlar?


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Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a VP, HELOC Administration


Position Summary:

The VP, HELOC Administration is responsible for setting the direction and leading the HELOC Administration Operations.  They are responsible for determining the long-term business needs and sets strategic planning for business growth.  Responsible for leading departments to mitigate corporate risk and maximize corporate profitability through continuous monitoring and reporting.  Continuously evaluates departments to ensure activities are in accordance with company and regulatory risk and compliance requirements.



  • Evaluates key performance indicators and management analysis with senior management on a regular basis
  • Responsible for putting controls and risk procedures in place to mitigate errors
  • Facilitates long-term planning and execution based on changing business needs
  • Reviews and approves business processes and ensures necessary procedure changes are executed
  • Works with managers to develop and monitor individual and departmental goals and provides effective feedback and guidance on a regular basis.Holds managers accountable for meeting these goals
  • Leads effective performance management and professional talent development across all respective departments
  • Determines appropriate course of action for internal and external audit findings
  • Holds employees accountable to adherence to internal service levels
  • Enforces a culture of service excellence by demonstrating a dedicated focus on internal and external customer service and holds all employees accountable to emulate the same behaviors and practices
  • Responsible for maintaining respective department budgets and for cost control management
  • Facilitates long-term planning, plan creation, and execution based on changing business and market environment
  • Presents business unit plans to senior management
  • Sets productivity goals and holds managers accountable for meeting them
  • Ensures internal and external audit findings receive sound formal responses and remediation of noted issues are carried out
  • Responsible for business unit’s results to include accurate and timely production of volumes of Exception Processing functions, client SLAs and audits
  • Responsible for overall management of HELOC Administration Operations including Check book requests, client specific HELOC processes, system maintenance and corrections, line maintenance (suspension, freeze, appeals & re-instatements) and HELOC Administration Quality Assurance and Quality Control reviews and resolution
  • Responsible for ensuring that loans are analyzed in accordance within policy and client requirements and meet established turn time standards
  • Identifies and communicates potential servicing problems resulting from product configurations or system limitations and proposes resolution options to senior management
  • Reports volumes relative to projections and historical trends to senior management
  • Recommends creative, measurable, cost effective solutions for enhancing productivity through technology or workflow analysis
  • Ensures all activities are in accordance with company and regulatory risk and compliance requirements
  • Other job related duties/projects as directed and assigned




  • Bachelor’s degree required
  • 12 or more years’ experience in mortgage operations including previous experience managing multiple departments
  • Experience in HELOC servicing
  • Strong leadership skills to inspire outstanding performance through collaboration
  • Strong customer service skills to effectively execute the strategic goals and mission of Cenlar, while demonstrating Key Success Factors
  • Effective listening, communication and presentation skills to present complex topics to senior management in a persuasive manner
  • Strong problem solving and analyzing skills to come up with a mutually acceptable solutions utilizing available resources with diverse perspectives
  • Excellent coaching and counseling skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills and ability to multi task to manage multiple large-scale complex projects enterprise-wide
  • Proven people, strategic and tactical leader
  • Resourceful and aggressive ability to research all facets of the industry
  • Ability to plan strategically as it relates to business unit responsibilities
  • Ability to conceptualize long-term business goals and develop orderly process of planning to accomplish goals




Total Rewards :

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.


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