New Search


Director, Process and Continuous Improvement

City: Yardley
State/Territory: US-PA

Description

Who is Cenlar?

 

You are.

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as an  IT Director.

Job Summary:

The Director is the owner of one or more products, services, and/or programs, accountable for leading their area according to established corporate and departmental goals.

This specific Director role applies to introducing and expanding enterprise optimization and automation, with a focus on Lean/Six Sigma techniques, business process optimization, Robotic Process Automation (RPA), machine learning, natural language processing, cognitive computing, and/or other forms of artificial intelligence (AI).

 

Responsibilities:

Strategy

 

  • Develops a short and long term continuous improvement vision and strategy to implement both operational “quick wins” as well as a continuous improvement methodology across the organization, including the skills, capabilities, and mindsets to sustain the changes.

Lean/Six Sigma/Process Optimization

 

  • Responsible for the successful management of Lean projects, coaching, guiding, and leading teams through Lean Process Management.
  • Responsible for the successful deployment and completion of Kaizen, Blitz, and Accelerated Lean Programs, maintaining 20%-25% improvements in operational metrics.
  • Lead a team of process designers to apply Lean tools and project discipline, creating a stronger and more value end-to-end process through eliminating waste, strengthening controls, enhancing quality, and reducing cost.
  • Identifies areas of business risk, potential technical problems, and opportunities to improve the efficiency and profitability of the business area’s overall business processes.
  • Works with upper management to design, establish, and grow an RPA Center of Excellence (COE).
  • Leads and oversees the RPA development process, including constructing and maintaining efficient, reusable and reliable configurations with robotic process automation software and tools as well as testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing
  • Provides process expertise and oversees the creation of essential artifacts (e.g. Requirements specifications, Process Design Documents, and operating instructions) required to ensure expedited and accurate hand-off to delivery team members.

Process Automation

  • Works with upper management to design, establish, and grow an RPA Center of Excellence (COE).
  • Leads and oversees the RPA development process, including constructing and maintaining efficient, reusable and reliable configurations with robotic process automation software and tools as well as testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing
  • Provides process expertise and oversees the creation of essential artifacts (e.g. Requirements specifications, Process Design Documents, and operating instructions) required to ensure expedited and accurate hand-off to delivery team members.

 

Solutioning

 

  • Thinks strategically about business problems, breaks down problems and presents solutions while evaluating the pros and cons of each option.  Identifies business opportunities by delivering thoughtful analysis and strong logical thinking. Thinks in new ways about problems and issues. Develops and implements creative solutions to business problems.
  • Evaluates, interprets, and organizes data and information necessary to support the effective implementation of solutions.
  • Recommends for purchase efficient and cost effective technology services, equipment, and/or software.

 

Qualifications:

  • Deep experience with continuous improvement methodologies, such as “lean management”, six sigma, etc. in a service environment.  Lean/Six Sigma Black belt certification is preferred
  • Direct experience launching and steering a global lean transformation program is preferred
  • 10+ years in a managerial role and as an RPA product or service owner or similar role, preferably within midsized to large financial services companies
  • 2+ years of experience in an advanced automation environment utilizing tools such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Optical character Recognition (OCR), and Rules Engines
  • 2+ years of experience optimizing business processes to achieve maximum benefits
  • Solid foundation in utilization and advancement of tools and processes designed and utilized within Cenlar and/or across the mortgage servicing or financial services industry
  • Experience in analysis, implementation, and evaluation of IT vendors, and IT systems and their specifications
  • Sound understanding of the IT environment as applies to the particular product (e.g. industry/market, computer systems, hardware/software, networks, etc.)
  • Experience in controlling IT budget
  • Must be able to lead an organization that supports applying strategy, critical thinking, and performance metrics to ensure we deliver value to our clients as well as the underlying investors, insurers and guarantors.
  • Excellent organizational and leadership skills
  • Outstanding communication abilities; skilled in client, legal, and executive communication
  • Bachelor’s degree; MBA / Postgraduate Degree preferred

Total  Rewards :

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

 

Visit www.cenlar.com for more details.

 

Please apply online.





Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results


Powered By Taleo