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Default Accounting Suspense Payment Administrator

City: Ewing
State/Territory: US-NJ


Who is Cenlar?


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Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Default Accounting Suspense Payment Administrator.



  • Monitor and ensure all aspects of suspense are processed for various servicing areas. 

  • Review and process all applicable funds in designated default related suspense queues.

  • Complete daily sample review of all exclusion default related suspense queues, to ensure funds are being held in suspense in accordance to the work rules/guidelines.

  • Track, balance and reconcile all suspense funds applied to the loan through the servicing system, which includes the reconcilement of batch balancing end-of-day processing.

  • Review and reconcile previous day suspense rejects via cash management daily error/edits reports.

  • Update weekly management dashboard report.

  • Review various suspense reports daily, based on the status of the loan and post accordingly.

  • Interact with all areas of default servicing relative to the handling and posting of suspense application.

  • Work with internal departments, as well as vendors, on suspense items in order to post payments timely by queue.

  • Update servicing system to reflect current suspense application and payment information on applicable screens and document the loan.

  • Generate appropriate letters and work on assigned tasks.

  • Adhere to all Consumer Financial Protection Bureau (CFPB), investor, GSE and state guidelines in the posting, as well as setting up, of payments plans.

  • Maintain up-to-date knowledge with respect to GSE payment plan, posting requirements and guidelines, as well as other investor and client work rules.

  • Consistently comply with all company guidelines and policies; meet departmental standard for processing time and accuracy.

  • Conduct audit during review of suspense, to ensure servicing of loan is within standard; document any discrepancies and notify unit manager; follow-up and alert management of any trends.

  • Monitor suspense reports on a daily/weekly/monthly basis in order to effectively manage process, keeping company within investor/insurer guidelines, reducing potential loss and risk.

  • Create and update managerial detail reports and/or spreadsheets pertinent to the workout function and/or progress of loans on a daily, weekly or monthly basis.

  • Complete daily re-cap report to management of queue handling by department, amount and queue standard; ensure assigned queue standards are maintained; report to risk.

  • Work on and audit suspense risk reports monthly; report to management with findings and overall areas for improvement; conduct training with default agents in order to have suspense lessened, if needed.

  • Attorney, vendor and customer contact may be necessary, verbal and/or written, in order to document payment processing or to handle difficult situations; demonstrate adherence to all Fair Debt Collection Practices Act (FDCPA) guidelines when contacting customers regarding delinquency; display a professional, firm but fair demeanor during all contact.

  • Work with foreclosure attorney/agent in order to cancel or postpone sheriff sales or foreclosure as a whole.

  • Other duties as assigned.



  • College degree preferred

  • 2 - 4 years’ experience in a collection, mortgage banking or loss mitigation environment preferred

  • Knowledge of MSP/Black Knight loss mitigation workstation preferred

  • Ability to utilize standard business related software, including but not limited to, MS Office/Word/Excel

  • Ability to use and/or learn industry related software specific to company and department

  • 45 - 50 wpm with reasonable accuracy

  • Knowledge of a 10-key calculator

  • Demonstrated analytical and problem solving skills

  • Strong math aptitude essential

  • Excellent verbal and written communication skills and interpersonal skills

  • Ability to work as a team member in a diverse workforce

  • Organized and self-motivated with ability to meet strict deadlines

  • Ability to work independently with minimal supervision


Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .


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