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Operational Performance Sr. Analyst

City: O'Fallon
State/Territory: US-MO

Description

Who is Cenlar?

 

You are.

 

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as an Operational Performance Sr. Analyst.

 

Responsibilities:

  • Manage Target State Performance Management Program –Manages project plan for the development of Executive, Department, Manager, and Representative scorecards/dashboards that utilize standardized performance metrics across Operations
  • Partner with Servicing Reporting to develop the automation and production of performance management scorecards and dashboards following a tight change control process for implementing changes to support operational changes
  • Partner with the Process Improvement team in the development of Workflow to compliment the technology with standardized performance metrics that roll into management reporting
  • Partner with the Operations Managers in the identification, validation, and management of performance metrics on a scheduled timeline
  • Maintenance of a comprehensive Performance Management program that includes controls over key metrics impacting Operational performance
  • Perform daily/weekly/monthly oversight of Key Performance and Risk Indicators to proactively identify risks early and administer corrective action plans to mitigate
  • Develop and manage escalation process to hold managers accountable for scorecard performance
  • Apply industry knowledge to interpret data and improve performance
  • Keep abreast of industry news and trends
  • Other duties as assigned

 

Qualifications:

  • Bachelor’s degree or equivalent work experience
  • 5+ years of project management/business analyst experience
  • Leadership experience or Formal Leadership training (mortgage servicing or financial industry preferred)
  • Reporting and analytics experience
  • Proficiency in root cause analytics
  • Project management skills
  • Excellent communication skills, verbal and written
  • Good organizational and follow-up skills
  • Excellent problem resolution skills
  • Ability to work in fast-paced environment and meet deadlines with an attention to detail
  • Detail-oriented and self-motivated with the ability to proactively identify issues
  • Proven ability to build strong relationships, working with all levels of both internal employees and external customers
  • Ability to work well individually, and in team structure
  • Excellent critical thinking and logical reasoning abilities
  • Superior organizational, multi-tasking and follow-up skills a must; proven ability to meet deadlines while working on multiple projects
  • Conceptual modeling skills to document current and future logical business workflow
  • Ability to work effectively with ambiguity
  • Working knowledge of Microsoft Office Package, LPS,Passport, Monarch, Paradox, Cenbase, Symposium, Director

 

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.  Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

 

Visit www.cenlar.com for more details.

 

Please apply online.



 


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