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Operational Oversight Analyst

City: Tempe
State/Territory: US-AZ


Who is Cenlar?


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Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as an Operational Oversight Analyst.


Job Summary:

The Operational Oversight Analyst is responsible for conducting reviews of all processes within Default Loan Servicing.  The person is also responsible for determining whether teams within Default Loan Servicing are performing their individual jobs, following policy and procedures, managing against required timelines, and maintaining compliance in a manner consistent with both company objectives and regulatory guidelines.



  • Perform ongoing validation of key business processes.

  • Work with the department managers to maintain compliance and identify key risk indicators.

  • Perform ongoing monitoring of key indicators to detect and research unexplained variances which may be indicative of quality control issues.

  • Ensure departments are adhering to quality expectations with regard to task completion, and to procedures, etc.

  • Review processes in various servicing departments for quality and compliance.

  • Work closely with managers in order to ensure department is adhering to all policies and procedures.

  • Work in conjunction with other departmental managers and operations supervisors.

  • Monitor outbound and inbound calls from relevant business units and departments.

  • Perform processes used for sample selection as well as effective root-cause analysis.

  • Provide and contribute to quality control reporting.

  • Stay abreast of policy and regulatory changes to maintain subject matter expertise.

  • Remain cognizant of relevant quality assurance policies and procedures.

  • Other duties as assigned.



  • Bachelor’s degree or equivalent work experience

  • 2 + years’ quality assurance/control, mortgage banking, auditing or other relevant experience

  • Knowledge of sound risk management practices for mortgage servicing functions and demonstrated understanding of risk management and internal control principles

  • Experience reviewing processes, data, phone calls or documents with a strong attention to detail

  • Experience interpreting rules and guidelines for appropriate decision-making

  • Ability to exercise critical thinking skills

  • Excellent problem resolution, multi-tasking, and organizational skills

  • Excellent interpersonal and communication skills, written and verbal

  • Basic computer skills and knowledge of software tools


Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. We are conveniently located off I-95 in Mercer County, New Jersey. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.


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