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Customer Service / Mortgage Servicing Professional

City: Tempe
State/Territory: US-AZ


Are you a Customer Service professional motivated to leverage a customer-centric approach to assist home owners in a highly visible position?


As a Mortgage Servicing Professional you will:

  • Handle all levels of mortgage servicing inquiries
  • Use an advanced systems to research and resolve inquiries while continuously providing first call resolution
  • Explain mortgage servicing process information to borrowers
  • Make decisions to resolve customer issues
  • Resolve borrower and client complaints requiring in depth research and provide written explanations of research problems/resolutions
  • Resolve disputes and perform root cause analysis
  • Accurately track and document all communications with customers to provide a detailed history of contact
  • Promote products and services with focus on customer satisfaction and retention
  • Identifies, recommends, and contributes to process improvement
  • Actively contribute to the overall productive and success of your team
  • Take ownership of the customer experience

In this role you demonstrate:

  • Understanding of mortgage servicing including, escrow, taxes and payment application
  • Desire to help your peers, your team and department achieve exceptional results
  • Intellectual curiosity and willingness to learn and develop as a mortgage professional
  • Ability to multi-task in a fast paced, highly demanding environment
  • Analytical ability to apply data and information in the resolution of customer concerns
  • Consistency and reliability of performance and presence in the workplace.


  • High school diploma or equivalent required.
  • College degree preferred and/or combination of education and relevant job experience.
  • One(1) to Two(2) years of Call Center or Customer Service experience preferred
  • Excellent communication skills both verbal and written
  • Attention to detail and accuracy
  • Problem-solving skills and problem analysis
  • Basic mortgage servicing or mortgage product knowledge preferred
  • Regular, consistent and punctual attendance.
  • Must be able to work nights and weekends, variable schedule(s) as necessary.

*Successful candidates will be assessed and selected based on relevant skills and experience.


Who is Cenlar?  You are!

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Mortgage Servicing Professional.

Benefits and Perks Include:

  • Employee Ownership
  • A Supportive work environment
  • Genuine Opportunities for advancement

Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

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Empower your career, and apply online today!


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