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Functional Training Specialist II

City: O'Fallon
State/Territory: US-MO


Who is Cenlar?       


You are.


Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Functional Training Specialist II.



  • Responsible for the design, development and facilitation of default training programs

  • Responsible for the development, creation and implementation of user guides for company-wide computer based training efforts

  • Responsible for keeping user guides current according to industry changes and in compliance with regulations

  • Responsible for creating and presenting new functional training initiatives company-wide

  • Responsible for maintaining contact with key departments to keep abreast of any upcoming changes or initiatives that would affect the current training programs

  • Responsible for creating and/or updating training modules as requested by servicing areas

  • Responsible for creating and/or updating assessments associated with the corresponding training modules

  • Observe trainees during class; evaluate and document their performance and assessment scores on a weekly basis during the training period

  • Report to the Training Manager weekly and Department managers as necessary

  • Responsible for the development of the trainees during the training period by coaching and counseling as well as administering the training material

  • Identify and implement appropriate revisions and updates to training materials

  • Conduct Needs Assessments with Department Managers to identify training requirements

  • Develop training programs and schedules to satisfy department training requirements

  • Responsible for the selection of the appropriate medium for successful delivery of training programs, i.e. PowerPoint Presentation, User Guide, Computer Training

  • Provide support during and after the training period

  • Evaluate existing departmental procedures, update and document all procedures online and in hard copy formats; create procedures if none exist

  • Create and present solutions to resolve productivity and performance issues identified during the evaluation process

  • Responsible for working with all servicing areas on shared projects as required



  • College Degree preferred.

  • 2+ years of developing and delivering training and employee coaching

  • 5+ years mortgage banking industry experience preferred.

  • 3+ years default servicing

  • Excellent written and verbal communication skills required

  • Ability to design and develop training programs, materials and guides

  • Ability to coordinate the development of procedure manuals

  • Strong leadership ability, initiative and teamwork required

  • Excellent interpersonal skills

  • Excellent and enthusiastic presentation skills

  • Creative, flexible and dependable

  • PowerPoint, Excel, Word experience required

  • LPS Director experience strongly preferred


Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.


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