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Insurance Operations Analyst I

City: Pennington
State/Territory: US-NJ


Who is Cenlar?


You are.


Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as an Insurance Operations Analyst I.



  • Identify, resolve and perform root-cause analysis of daily operational exceptions and issues.

  • Review and respond timely to loan level email inquiries and complete any necessary insurance maintenance on the servicing system.

  • Respond to incoming email inquiries from internal and external sources in a high volume environment.

  • Identify, analyze, and resolve customer and client issues and/or exceptions related to processing errors.

  • Perform vendor oversight through regular testing of operational functions performed by and/or supported by the vendors.

  • Report any operational findings to management, outlining areas of fail, risk and recommendations for potential process improvements.

  • Identify trending issues and provide suggested process improvements and changes.

  • Other duties as assigned



  • College degree preferred

  • 1 - 2 years’ mortgage servicing experience preferred

  • Ability to quickly develop proficiency with reporting tools and all applicable software systems/programs used in the department.

  • Proficiency with Microsoft Office suite

  • Ability to fully carry out all assignments and job duties with minimal direction from management

  • Excellent verbal and written communication skills and organizational skills


Total Rewards :

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.


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