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Dedicated Client Escrow Liaison

City: Pennington
State/Territory: US-NJ


Who is Cenlar?


You are.


Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Dedicated Client Escrow Liaison.  



  • Serve as direct link for designated clients on escrow matters.  
  • Coordinate and resolve all escalated loan level issues, e.g. tax, insurance, loss drafts, escrow analysis, PMI, MIP, RHS and interest on escrow.
  • Monitor all escrow related activities, including audits, new product lines and escrow advance trends.
  • Participate in all client specific calls, visits and audits.
  • Review and determine new products for escrow related serviceability.
  • Take ownership of dedicated email box; respond to all client requests in a timely, accurate and comprehensive matter.
  • Ensure responsiveness to all escrow related tasks and emails for specific clients.
  • Perform volume analysis and trending for all client requests; work with management, and assist with implementing changes based on trending analysis.
  • Perform data analysis on overall portfolio statistics; maintain rolling portfolio statistical analysis.
  • Work with Client Relations area on all trending for specific clients; assist in creation and completion of statements of work (SOWs).
  • Work with Client Management/Call Center areas to ensure all client specific guidelines are available and staff trained in any unique escrow processes.
  • Act as project leader for all new client requested escrow services; create and manage project plans, train staff and coordinate communication with all areas.
  • Create and maintain escrow related policies and procedures for unique escrow processes.
  • Other duties and projects as assigned.



  • College degree preferred
  • 3+ years mortgage servicing experience
  • 2+ years escrow experience
  • Efficient with mortgage servicing system (MSP/Black Knight) and Passport; and CenBase efficiency (company system, applies to internal candidates only)
  • Proficient with Excel and spreadsheets
  • Strong analytic skills with ability to identify patterns
  • Excellent written and verbal communication skills
  • Strong commitment to process improvement initiatives
  • Self-motivated with strong organizational and follow-up skills


Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.


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