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Research Specialist

City: Tempe
State/Territory: US-AZ


Who is Cenlar?


You are.


Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Research Specialist.



  • Research and resolve customer issues which require in-depth research.  Provide a detailed and professional written or verbal response to the customer upon resolution. 
  • Ensure all assigned tasks and emails are closed within compliance of established SLA’s
  • Answer customer (Internal and External) telephone inquiries professionally and courteously, while demonstrating effective listening skills in providing information and/or resolution to the matter      
  • Meet the requirements for quality, productivity, and attendance
  • Participate in all research campaigns and activities
  • Suggest enhancements during regular One on Ones with the management team
  • Complete other duties and projects as assigned by their Manager.



  • College degree or customer service/mortgage banking experience in a call center environment 
  • 2+ years’ relevant experience
  • Mortgage servicing experience preferred
  • Problem-solving skills
  • Commitment to excellent customer service and resolving issues at the first point of contact
  • Flexibility and willingness to work in a team environment
  • Excellent written and verbal communication skills and aptitude for business math


Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.


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