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Collections/Mortgage Servicing Professional - 10/19/2020

City: O'Fallon
State/Territory: US-MO


Who is Cenlar?       


You are.


Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Loan Servicing Agent I.



  • Review status of delinquent accounts.

  • Initiate collection actions, prioritizing according to due date, following FDCPA guidelines

    • Contact and interact with delinquent borrowers/members by phone (auto dialer), using a professional and customer service oriented manner, in an attempt to persuade them to cure their loans (reduce mortgage delinquency)

      • Obtain reason for delinquency

      • Review relevant information and offer all available possible options, conveying information effectively

      • Listen to questions and concerns and respond in a timely manner

    • Record information regarding status of collection efforts.

  • Other duties/projects as assigned.



  • High school diploma

  • 1-2 years collection call center experience

  • Auto dialer experience preferred

  • Professional communication skills, with a sense of urgency

  • Strong attention to detail

  • Ability to meet goals in a fast paced, sometimes stressful environment

  • Ability to work flexible hours


Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .


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