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Functional Training Specialist I

City: Ewing
State/Territory: US-NJ


Who is Cenlar?       


You are.


Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Functional Training Specialist I.


Position Summary:

The Functional Training Specialist partners with internal and external customers for the purpose of enhancing workplace performance in support of business goals and Client satisfaction.


  • Designs, develops, and facilitates training programs
  • Develops, creates, and implements user guides for company-wide computer based training efforts
  • Keeps the user guides current according to industry changes
  • Creates and presents new training initiatives company-wide
  • Maintains contact with key departments to keep abreast of any upcoming changes or initiatives that would affect the current training programs
  • Creates and updates training modules and assessments as requested by servicing areas Observes trainees during class; evaluates and documents their performance and assessment scores on a weekly basis during the training period
  • Responsible for the development of the trainees during the training period by coaching and counseling as well as administering the training materials
  • Conducts needs assessments with department managers to identify training requirements.
  • Develops training programs and schedules to satisfy department training requirements
  • Selects of the appropriate medium for successful delivery of training programs, i.e. PowerPoint Presentation, User Guide, and Computer Training
  • Provides support during and after the training period
  • Evaluates existing departmental procedures, updates, and documents all procedures online and in hard copy formats; creates procedures if none exist
  • Creates and presents solutions to resolve productivity and performance issues identified during the evaluation process
  • Develops servicing area meeting presentations and rallies as required
  • Works with all servicing areas on shared projects as required
  • Assists with company-wide projects with various levels of business                                                  



  • Bachelor’s degree preferred
  • 2 to 3 years of mortgage banking industry experience preferred
  • Excellent written and verbal communication skills required
  • Ability to design and develop training programs, materials, and guides
  • Ability to coordinate the development of procedure manuals
  • Strong leadership ability, initiative, and teamwork required
  • Excellent interpersonal skills
  • Excellent and enthusiastic presentation skills
  • Proficient in Microsoft Office, specifically, PowerPoint, Excel, and Word



Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .


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