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Research Specialist - Tempe

City: Tempe
State/Territory: US-AZ


Who is Cenlar?


You are.


Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Research Specialist.


Position Summary:

The Research Specialist accurately researches and responds to various inquires to ensure adherence to regulatory guidelines. This role completes research on loans to serve as support to internal customers, including all departments within Cenlar and responds on behalf of those departments.  The Specialist provides support to other operational areas on an as needed basis.



  • Researches and resolves client issues which require in-depth research.  Provides a detailed and professional written response to the client upon resolution
  • Answers client (Internal and External) inquiries professionally and courteously, while providing information and/or resolution to the matter
  • Ensures all assigned tasks and emails are closed within compliance of established SLA’s      
  • Meets the requirements for quality, productivity, and attendance
  • Participates in all research campaigns and activities
  • Suggests enhancements during regular One on Ones with the management team
  • Completes other duties and projects as assigned by their Manager  



  • Bachelor’s degree or 2+ years of relevant experience in customer service/mortgage banking in a call center environment
  • Mortgage servicing experience preferred
  • Flexibility and the willingness to work in a team environment
  • Focus on delivering excellent customer service and providing resolution at the first point of contact
  • Problem solving skills


Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.


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