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Borrower Communication Reconciliation Specialist (eMail Communications)

City: Ewing
State/Territory: US-NJ


Who is Cenlar?


You are.


Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Borrower Communication Reconciliation Specialist.



  • Implement and perform daily quality checks of batch communications to ensure accurate prior to sending to vendor.Review critical elements to confirm accuracy and ensure appropriate formatting (Vendor Approval process).

  • Ongoing monitoring of borrower communication to confirm that communication in production is the appropriate version and is being triggered at the appropriate time.

  • Assist with monitoring the borrower communications daily dashboard reporting tool and ensure information/metrics are accurate while raising awareness/attention to any metric outliers.

  • Reports issues timely and adhere to a regulatory and business defined timeline.

  • Confirms borrower communications are properly stored in the imaging system and ensure proper version control within the communication repository.

  • Monitor borrower communication inventory, verbal script, electronic (email/chat), vendor communication with Cenlar borrowers, mapping matrix with all key driving factors.

  • Other job related duties as assigned



  • High School Diploma required; Associates degree preferred

  • In depth understanding of Mortgage Servicing, QA/QC or Risk Management experience,

  • 3 years’ related experience

  • Ability to work independently to recognize and escalate matters of attention appropriately and timely

  • Strong attention to detail

  • Ability to make sound, independent decisions based on functional expertise and experience

  • Ability to handle multiple tasks simultaneously

  • Ability to troubleshoot and problem solve beyond routine issues


Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.


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