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Operations Business Analyst I (BCM Support)

City: O'Fallon
State/Territory: US-MO

Description

Who is Cenlar?

 

You are.

 

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Operations Business Analyst I. 

 

Position Summary:

The Operations Business Analyst provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance.  The Analyst works with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes and identifies and executes on strategies to improve workflow through automation and/or enhanced reporting.  This position manages and executes a schedule of daily, weekly and monthly reports to provide detail and summary reports for the purpose of monitoring the work of the processing vendor. 

Responsibilities:

  • Provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance
  • Works with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes
  • Identifies and executes on strategies to improve workflow through automation and/or enhanced reporting
  • Partners directly with business owners to implement solutions to process defects
  • Creates task plans and action items for tracking projects, timeline adherence, and follow-ups with business units
  • Manages and executes a schedule of daily, weekly and monthly reports to provide detail and summary reports for the purpose of monitoring the work of the processing vendor
  • Develops, runs and quality controls ad-hoc reports as requested
  • Builds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changes
  • Works with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes
  • Analyzes internal practices, understands the business risk management needs, and research both internal and external solutions for process improvements
  • Develops, maintains and monitors reporting to support department leadership in the areas of staffing requirements, work-force management, productivity statistics and other key metrics utilized in running the business unit
  • Maintains working knowledge of departmental processes and procedures to identify opportunities for process improvements that result in efficiency gains, cost savings and/or risk mitigation, and work with management/staff to implement approved initiatives
  • Keeps abreast of developments within the broad area of IT and looks for opportunities to apply them to the company/department goals
  • Provides daily, weekly, and monthly updates to management, as necessary
  • Assists with project support in reporting, root cause analytics, process mapping, and tracking/reporting of results
  • Develops and maintains test queries for all new loan flow and transfers (pre and post) by ensuring the data remains logical and correct; provide trending and analytics that assist in review of data by team members and leadership team

 

Transfer Operations:

  • Develops reports, dashboards, KPIs, scorecards, trending, and other business tools to meet business needs
  • Analyzes processes and data by extracting complex data from several reporting sources/environments
  • Identifies, analyzes, and interprets trends or patterns with complex data sets and makes recommendations
  • Maintains, creates, and updates databases and prepares data reports
  • Processes ad-hoc reports to answer business questions
  • Conducts testing and roll out of all projects/process improvements to ensure dashboards and reports meet business needs
  • Understands ongoing requests and translates them into reports for team members and other stakeholders
  • Maintains and utilizes various SharePoint Lists, SP Workflow, MS Access, MSP Tasks, MSP Transactions/ Scripts, Outlook Advanced Templates/ forms/ Custom Fields for shared mailboxes, etc. solve to support business process needs
  • Works with Servicing Reporting for ongoing reporting and Database needs requiring advanced automation or ongoing Client/Business delivery
  • Maintains, creates, and updates various departmental SharePoint sites and databases including acting as administrator and maintaining controls/procedures as required.  Including maintaining departmental tool matrix
  • Identifies and implements compliance related changes/updates, as identified by legal and/or compliance committee
  • Attends weekly client meetings during the interface development process.  This may include documenting minutes, updating actions items, follow-up, etc.
  • Creates report cards by client for the various transfer operations departments
  • Performs capacity tracking where feasible by reportable transactions
  • Supports various departmental monthly projects and coordinate tasks such as monthly MOR, reports, etc.
  • Develops and maintains test queries for all new loan flow and transfers (pre and post) by ensuring the data remains logical and correct; provide trending and analytics that assist in review of data by team members and leadership team

Qualifications:

  • Bachelor’s Degree required
  • 1 to 3 years of Mortgage Banking industry experience preferred
  • Project management/leadership and/or business analyst experience preferred
  • Excellent critical thinking and logical reasoning abilities
  • Organizational and prioritization skills
  • Self-motivated
  • Excellent verbal and written communication skills
  • Desire to learn and understand processes with ability to translate learnings into actionable tasks
  • Medium technical skills specifically in Excel, Access, SQL, and SharePoint a plus
  • Ability to multi-task
  • Ability to work with all levels of individuals as a team player

 

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .

 

Visit www.cenlar.com for more details.

 

Please apply online .



 


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