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Collections/Mortgage Servicing Professional - 12/14/20

City: Tempe
State/Territory: US-AZ


Who is Cenlar?


You are.


Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Default Loan Servicing Associate I.



  • Handle inbound and outbound calls using internal dialer application

  • Maintain daily departmental standards and expectations relative to productivity measurements

  • Provide outstanding service utilizing communication and negotiation skills to resolve delinquent accounts.

  • Counsel customers with delinquent mortgage payments through traditional telephone collection attempts to bring delinquent loans to a current status through various options.

  • Perform in accordance with Fair Debt Collection Practices Act (FDCPA) as well as state and local collection laws.

  • Obtain quality right-party contact in an effort to resolve delinquency while meeting and exceeding investor, client, and company requirements.

  • Document loan files for all communication regarding incoming/outgoing phone calls.

  • Other duties as assigned.


Q ualifications:        

  • Associate’s degree or equivalent collections/call center background.

  • Up to 2 years’ collection call center experience preferred.

  • Excellent interpersonal, oral, and written communication and presentation skills with strong negotiation skills

  • Strong organizational skills to multi-task and meet deadlines

  • Ability to work in a team-based atmosphere, be coachable, and perform in a helpful and learning culture

  • Ability to operate and keep up in an upbeat and fast work environment


Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO  .


Visit for more details.


Please apply online  .


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