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Escrow Specialist II (Tax Dept)

City: Pennington
State/Territory: US-NJ

Description

Start something good. Empower your career. Become an employee owner at Cenlar.

Employee owners have made Cenlar the nation’s leading mortgage loan subservicer.  Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as an Escrow Specialist II.

The Escrow Specialists monitor all work performed through tasks, comment codes, or status reports and ensure tasks are completed within expected time frames.  This role maintains department assigned productivity and accuracy percentages and identifies trending issues and providing suggested process improvements and changes.  The Specialists determine root-cause of, and escalate, reoccurring data quality issues with clients and/or internal departments and take initiative to outline/present recommendations.  This role is responsible for responding to incoming email inquiries from internal and external sources in a high volume environment.

Responsibilities:

All Disciplines

  • Monitors all work performed through tasks, comment codes, or status reports; ensures tasks are completed within expected time frames
  • Maintains department assigned productivity and accuracy percentages
  • Identifies trending issues and providing suggested process improvements and changes
  • Determines root-cause of, and escalate, reoccurring data quality issues with clients and/or internal departments; takes initiative to outline/present recommendations; implements changes and processes improvements
  • Responds to incoming email inquiries from internal and external sources in a high volume environment
  • Other duties as assigned

The following duties and responsibilities vary by discipline (Escrow, Insurance, Mortgage Insurance, Tax):

Tax

  • Documents tax related defects including various data elements pertinent to remediation and control
  • Examines the process on each Sold ID as it relates to tax contracting data and open item reports for clients moving to another servicer
  • Identifies trending issues and providing suggested process improvements and changes
  • Initiates and takes the lead on coordinating high level projects and assignments, including process changes, procedures, system enhancements; perform research and development for projects/assignments

Qualifications:

  • Bachelor’s Degree preferred
  • 2 to 3 years mortgage servicing experience preferred
  • Proficiency with MS office including SharePoint, Excel, Word
  • Proficiency with mortgage servicing system (MSP/Black Knight) and Cenbase/Passport applications
  • Be able to fully complete all assignments and job duties with minimal direction from management
  • Requires strong problem resolution skills
  • Requires leadership skills to provide technical guidance to other team members
  • Requires excellent verbal and written communication skills and organizational skills
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills

 

Escrow - Tax

  • It is critical that you have an understanding of the following:
    • Requirements under the Real Estate Settlement Procedures Act (RESPA) specifically:
      • timely payments,
      • escrow analysis at creation of an escrow account,
      • disclosure requirements for escrow items,
      • initial escrow account statement submission at settlement or within 45 calendar days of settlement,
      • escrow account analysis and shortages, surpluses, and deficiencies requirements, and
      • refunding an escrow balance

Total Rewards:

As an employee-owner at Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.



 


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