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IT Service Desk Intern

Location: Krause Gateway Center
Employment Duration: Full time


The IT Service Desk internship is part of a ten week summer professional internship program. The program will consist of a focused project in the subject area of the internship, working closely with a leader who will mentor you. The program includes a number of fun activities and professional development opportunities with the other summer interns. High preforming interns may be offered full-time positions post-graduation. You will be paid a competitive hourly rate for the internship. In addition, many interns may receive academic credit for their work through their college or university. Summer internships are located at Krause Gateway Center - our new office in downtown Des Moines, Iowa.

What you’ll do

  • Scope and work on requirements for IT related assets that are in production in both the store and Krause Gateway Center.
  • Define and streamline how assets are entered in our database, and how workflows ideally function for those assets.
  • Simplify current processes and provide recommendations in order to improve incident management.

What we’re looking for

  • College Junior or Senior with an expected graduation date of December 2019 to May 2020.
  • An interest in pursuing a career with Kum & Go post-graduation.

Other key requirements

  • Pursuing a degree in MIS or Computer Science.
  • Detail oriented.
  • Process-thinker.
  • Excellent writing and communication skills.
  • Operations and inventory management is a plus.
  • Proficiency in Microsoft Office (Excel; Word; PowerPoint; Outlook).

Leadership Competencies

  • Communication: Delivers clear, effective communication and listens to others
  • Conceptual/Systems Thinking: Recognizes patterns, trends, themes, and connections in information to develop innovative ideas and solutions
  • Constructive Engagement: Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same
  • Customer Orientation: Meets the expectations and needs of internal and external customers
  • Decision Making: Makes good decisions in a timely manner
  • Empowerment: Takes initiative and solves problems
  • Talent Development: Maximizes potential and improves overall performance
  • Influence: Proactively builds relationships and influences others
  • Analytical Thinking/Problem Solving: Accurately assesses problems and effectively and efficiently arrives at solutions
  • Strategic Thinking: Understands the current state and is able to visualize the ideal state and how to achieve it

About Kum & Go

At Kum & Go, our purpose is to make days better. We do that by connecting with people. Every day, whether in stores or at our Store Support Center headquarters, we take a people-first approach to developing associates, serving customers, and solving problems. We provide a unique working experience where associates are given many opportunities to make connections and to have fun along the way. Our culture is supported by our five core values:

  • Passion - We love what we do, and it shows in our work.
  • Integrity - We do the right thing, even when it is difficult.
  • Teamwork - We believe that greatness is only achieved in unity.
  • Caring - We have genuine compassion for our customers, associates, families, and communities.
  • Excellence - We expect and deliver superior performance.

For nearly 60 years, Kum & Go has been dedicated to the communities it serves, sharing 10 percent of its profits with charitable causes. For four generations, the family-owned convenience store chain has focused on providing exceptional service and delivering more than customers expect. Established in Hampton, Iowa, in 1959, the chain has since grown to employ more than 5,000 associates in more than 400 stores in 11 states (Iowa, Arkansas, Colorado, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Dakota, and Wyoming).

Kum & Go is an Equal Opportunity Employer

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