Technical Support Specialist

Location: Albuquerque, New Mexico
Taleo Job Code: 498
Employment duration: Regular Full-Time
# of Openings: 1

Description

Ontario Systems is looking for a Technical Support Specialist to deliver business application and service solutions to Ontario Systems’ customers and provide in-depth technical troubleshooting for product defects.

 

Do you enjoy conducting detailed, technical root cause analysis? Do you have strong customer service experience and strong communication skills? If yes, let’s talk today about why Ontario Systems is the right next step for you and your career.
 

Location This position will work from our Albuquerque, New Mexico, office.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

 

What You’ll Do

  1. Provide Desktop and Server Support for Customers

  • Assist customers with printer and scanner configuration and troubleshooting

  • Provide Windows server and workstation configuration recommendations

  • Provide Oracle installation support and services for Windows and Linux

  • Provide Microsoft SQL Server troubleshooting support and services

  • Provide general server backup and configuration support and services for Windows and Linux

  • Provide general Windows troubleshooting support as it relates to Ontario Systems products and applications

    • Windows operating system troubleshooting and analysis

    • Internet browser troubleshooting and analysis

    • Network troubleshooting

  1. Provide Product Support for Customers.

  • Conduct detailed technical root cause analysis

  • Consult and develop appropriate product configuration solutions and coach clients in the proper implementation of solutions

  • Provide configuration, installation, and troubleshooting support for additional product modules

  • Effectively communicate to client technical staff, client non-technical operations leaders and client C level personnel

  • Coordinate Ontario Systems’ efforts to address critical issues and to serve customer initiatives and projects

  • Manage relationships with customers

  • Implement business impact mitigation measures when appropriate

 

What You’ll Need

  • Bachelor’s degree from four-year college or university preferred

  • 1-3 years related experience in computers, business, accounting or equivalent is required. 

  • Experience supporting complex software systems is beneficial. 

  • Customer service background in a similar field preferred.

  • The ability to effectively work across departments in a collaborative work environment is required.

  • Qualified candidates should have prior experience with Linux, SQL Server troubleshooting, server configuration and Windows operating system troubleshooting

  • Prior experience with Office 365, Oracle, VMware, Amazon Web Services, and Tomcat is a plus.

 

Benefits

We believe our values and You-Powered Culture set us apart. We take them very seriously and they’re at the core of everything we do. Beyond our values, we have some other great perks:

 

  • Best Places to Work award-winning organization

  • Career growth and mentorship opportunities

  • You-Powered Culture – We’ll support you in getting what you need, from your first contact during your hiring process throughout your career at Ontario Systems

  • Flexible work environment and competitive pay

  • Health insurance with wellness discounts, medical, dental and vision care

  • 401(k)

  • Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays

  • Paid Volunteer Time Off Program – make a difference in your community

  • 24/7 onsite fitness center

  • Education assistance program

 

About Ontario Systems Ontario Systems is a leading provider of enterprise revenue cycle management software to the healthcare, accounts receivable management, and government markets. Established in 1980 and headquartered in Muncie, Ind., with offices located in Vancouver, Washington, and Albuquerque, New Mexico, and nearly 500 associates across 29 different states, Ontario Systems offers a full portfolio of leading software platforms, including Artiva RM™, Artiva HCx™, Contact Savvy®, RevQ®, Full Court Enterprise ®, Full Case ®, and CitePayUSA. Ontario Systems’ industry-leading customers include 5 of the 15 largest hospital networks who actively manage over $40 billion in receivables collectively, as well as 8 of the 10 largest ARM companies and more than a hundred federal, state and municipal government clients in the U.S.

Equal Employment Opportunity Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

 





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Equal Employment Opportunity
Ontario Systems, LLC, does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

© 2018 Ontario Systems