Ontario Systems is seeking a Manager of Professional Services for its Cloud contact management team.
Do you have a passion for providing leadership and direction to teams engaged in software implementations, transactional services, and managed services? Do you have proven customer service/consulting experience? If yes, let’s talk today about why Ontario Systems is the right next step for you and your career!
Location This position will work from our Muncie, Indiana, location, which is near Ball State University and within easy commuting distance from Indianapolis. We will consider remote work arrangements once you are ingrained in the role.
Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.
Develop and own highly consultative/collaborative relationships with customers to help drive successful product implementations and to foster long-term partnerships and future service engagements
Build and lead a high performing team to deliver successful service engagements
Drive process improvements that ensure quick, efficient, and successful product implementations
Support new business opportunities by collaborating with the Sales organization and/or leaders of Professional Services to prepare project estimates, and SOWs
Plan and manage resource capacity to fulfill the business opportunities
Bachelor’s degree or certification in Computer Science, AWS or related work experience preferred
Proven experience leading and managing a team, such as managing a technical support center for external customers or managing a consulting services company
Proven track record of driving successful delivery of service engagements with attention to budget and focus on client satisfaction
Demonstrated performance management and development skills, including coaching, mentoring, and succession planning
Ability to work with a wide variety of individuals at all levels ranging from corporate presidents to collections managers
Demonstrated client facing experience and an experienced escalation manager
We believe our values and You-Powered Culture set us apart. We take them very seriously and they’re at the core of everything we do. Beyond our values, we have some other great perks:
- Best Places to Work organization since 2015
- Career growth and mentorship opportunities
- You-Powered Culture – We’ll support you in getting what you need, from your first contact during your hiring process throughout your career at Ontario Systems
- Competitive pay and a flexible work environment
- Health insurance with wellness discounts, medical, dental and vision care
- Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays
- Paid Volunteer Time Off Program – make a difference in your community
- 24/7 onsite fitness center
- Education assistance program
About Ontario Systems Ontario Systems is a leading provider of enterprise revenue cycle management software to the healthcare, accounts receivable management, and government markets. Established in 1980 and headquartered in Muncie, Ind., with offices located in Vancouver, Washington, and Albuquerque, New Mexico, and nearly 500 associates across 29 different states, Ontario Systems offers a full portfolio of leading software platforms, including Artiva RM™, Artiva HCx ™, Contact Savvy ® , and RevQ ® . Ontario Systems’ industry-leading customers include 5 of the 15 largest hospital networks who actively manage over $40 billion in receivables collectively, as well as 8 of the 10 largest ARM companies and more than a hundred federal, state and municipal government clients in the U.S.
Equal Employment Opportunity and Affirmative Action Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.