Support Specialist

Location: Muncie, IN
Taleo Job Code: 559
Employment duration: Regular Full-Time
# of Openings: 1

Description

Ontario Systems is growing and looking for two Support Specialists for its FACS product.

 

Are you tenacious when it comes to resolving problems? Do you enjoy troubleshooting software application issues and providing solutions? Are you passionate about providing exceptional customer service? If yes, let’s talk today about why Ontario Systems is the right next step for you and your career.
 

Location This position will work from our Muncie, Indiana, location, which is near Ball State University and within easy commuting distance from Indianapolis.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.
 

What You’ll Do

  • You will learn the applications Ontario Systems develops and sells in order to provide software application solutions to resolve customer business problems

  • Identify and verify customer reported problems, troubleshoot and resolve technical problems or triage technical problems

  • Qualify and direct service inquires to the Professional Services team for paid services or custom programming to meet customer business needs

  • Provide excellent customer service

  • Provide documentation detailing solutions

What You’ll Need

  • Bachelor’s degree; 2-4 years of related experience and /or training; experience and degree in computers, business or related fields are required; technical degree is preferred but combination of education or strong technical experience may apply

  • Strong customer service orientation and communication

  • Analytical trouble shooting/complex problem solving skills

  • Technical aptitude and ability

  • Ability to understand business issues and processes

  • Willingness to go the extra mile to improve customer relationships in a crisis, meet client needs during non-standard hours, and to assist other teams in accomplishing strategic objectives

  • Ability to work alternate hours on average once a month and carry an after-hours pager for a week at a time an average once a month

  • Microsoft Product Suite experience

  • Experience with our product or experience in debt collections industry preferred

  • Cache’ experience a plus

Benefits

We believe our values and You-Powered Culture set us apart. We take them very seriously and they’re at the core of everything we do. Beyond our values, we have some other great perks:

  • Best Places to Work award-winning organization

  • Career growth and mentorship opportunities

  • You-Powered Culture – We’ll support you in getting what you need, from your first contact during your hiring process throughout your career at Ontario Systems

  • Flexible work environment and competitive pay

  • Health insurance with wellness discounts, medical, dental and vision care

  • 401(k)

  • Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays

  • Paid Volunteer Time Off Program – make a difference in your community

  • 24/7 onsite fitness center

  • Education assistance program

About Ontario Systems Ontario Systems is a leading provider of enterprise revenue cycle management software to the healthcare, accounts receivable management, and government markets. Established in 1980 and headquartered in Muncie, Ind., with offices located in Vancouver, Washington, and Albuquerque, New Mexico, and more than 500 associates across 32 different states, Ontario Systems offers a full portfolio of leading software platforms, including Artiva RM™, Artiva HCx™, Contact Savvy®, FACS, RevQ®, Full Court Enterprise ®, Full Case ®, and CitePayUSA. Ontario Systems’ industry-leading customers include 5 of the 15 largest hospital networks who actively manage over $40 billion in receivables collectively, as well as 8 of the 10 largest ARM companies and more than a hundred federal, state and municipal government clients in the U.S.

Equal Employment Opportunity Policy Ontario Systems, LLC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.





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Equal Employment Opportunity
Ontario Systems, LLC, does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

© 2018 Ontario Systems