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Call Center Team Lead
|Location:||Fort Lauderdale, Florida|
|# of Openings:||1|
OutPLEX is looking for a Call Center Team Lead. A highly energetic, enthusiastic and hands on self-starter with excellent communication skills, problem solving skills and proven management skills! The Team Lead will drive the course for new and improved customer support service strategies and programs to carry the function forward as a center of excellence.
The Team Lead will apply their skills by supervising and communicating with individual team members to ensure consistency within the department. Identify areas of opportunity for improvement regarding individual team member performance as well as department policies & procedures. The Supervisor will ensure that all performance and productivity goals relating to metric and quality standards are achieved; will provide ongoing coaching and development.
Additionally, the Team Lead will be responsible for delivery of information and data to Managers for the improvement of customer service skills. This position requires great attention to detail and the successful candidate must have good judgment skills and the ability to communicate effectively.
Duties and Responsibilities:
The responsibilities include, but are not limited to managing teams of Call Center agents for various telephone projects. You would be expected to deliver quality coaching and ongoing support to the agents whom you would manage. Ensuring that the Call Center and its staff comply with all industry and business standards will be a daily necessity.
Skills and Specifications:
Education and Qualifications:
High school diploma from an accredited institution
General Education Degree